Empire Restaurant — Restaurant in Bengaluru

Giving 2 stars only becos of few old decent staffs. My family, friends and i have been customers of empire fraser town for 2 decades now. I am very sad to see NKP empire going drastically down in its food Quality and quantity. Maybe becouse they have earned a name which was a brand built by their grandfather and but Shahid haq is busy in his own venture of automobile industry and is not taking keen intrst towards the food venture. Few branches has gone low in their service and now now food quality is decreasing ,but they are meeting the standards with restaurants and keeping up their pricing at par. To list branches like kammanahalli, fraser rown and hennur are going low in service and understanding by new staff and quality and tastes of food is going for a toss. Ghee rice the price in increased and the Quantity is reduced paying 110 for bowl of rice with 5 TBsp of one single gravy which is now turned watery as it goes with free with ghee rice. Biryani ia not upto mark and there are Quality restaurant serving much better biryani . Grill chicken : i used to love taste of grill chicken early and now drastically from years or i should post lockdown the taste ,Quality of chicken and Quantity has literally gone worst. Kebabs . Not sure how people like kebabs as they have standard thick coating which cant be eaten and cover the bone piecea. If you take boneless kebabs they are leas marinated and no taste or should i say bland .

And the Restaurant management and staff has no courtesy for customer coming during ramadan to offer thwm basic dates to open fasts. I had given this evwn last year where i experiences pathetic experience, where they were so ignorant to the customers at nick time of opening of fasts being from the same community they were happily serving themselves and not bothered to ask customer until we placed ordee which came in post iftar. Evwn this year i could see rhw same and got to hear from other collegues and friends.

Lastly i am sure they dont take feedbqck seriously and not just care about the revwnue they earn, i hope the board of directors and join MD see whats happing with their brand in bangalore , and improve customer satisfaction and food Quality .After all what they are now is all because of customers. And its competitive world we have lot better restaurants around and my and my friends qnd collegues online orders and visit to empire has reduced. Unless we hear something amazing from management on improvising and...

During the recent visit to Empire restaurant located at 8, 1, Hennur Main Rd, Kothanur, Bengaluru, where the operating hours extend from 11 am to 3 am, various aspects of the experience were noted. The service encountered was unfortunately notably slow, resulting in multiple occurrences where many items listed on the menu were unavailable for ordering. This, in turn, led to frustration as the staff, including the suppliers and waiters, seemed inattentive and dismissive towards customer requests. Despite making numerous attempts, the process of placing an order required persistent calls for attention, further aggravated by instances where instructions were not adhered to by the restaurant personnel. Additionally, the lack of attention to clearing plates and the limited space available at the tables posed challenges for gatherings of friends or families.

Specifically, the dining experience included ordering dishes such as the paneer Tikka dry half, which, although deemed acceptable, was served with green chutney and priced at 250 INR for 8 pieces. The ghee rice, priced at 105 INR, was served with the usual local plain dal, while the parota and plain chapati dry were individually priced at 49 INR and 30 INR, respectively. The cold coffee at 121 INR was overly sweet and had a watered-down consistency, not living up to its promise of being a thick shake. The Kadai paneer half, costing 240 INR, fell short of expectations flavor-wise, bordering below average taste. Concluding the meal with Gudbud at 143 INR provided only an average experience, failing to impress overall.

In light of these observations, it became evident that improvements in the staff's behavior and service delivery are imperative to retain clientele and uphold the reputation of the establishment. Notably, addressing concerns such as the inadequacies in customer service and responsiveness can make a significant difference in customer retention. Additionally, the issue of parking, which was noted as slightly challenging with a need to resort to roadside parking, should be considered to enhance the overall...

Outstanding Service by Prashanth at Empire Hotel, Kothanur!

My experience at Empire Hotel, Kothanur, was nothing short of exceptional, and Prashanth played a significant role in making it so. From the moment I walked in, his warm welcome and genuine smile set the tone for the entire visit.

Prashanth's attention to detail and dedication to customer satisfaction are truly commendable. He went above and beyond to ensure that every aspect of my dining experience was perfect, from recommending the best dishes to ensuring that everything was served promptly and with care. His knowledge of the menu and willingness to accommodate special requests was impressive and added a personal touch that made the meal even more enjoyable. The food, as always, was delicious, but it was Prashanth's exceptional service that made the evening truly memorable. He has a rare ability to anticipate the needs of his guests and deliver service with a level of professionalism and warmth that is hard to find.

If you're visiting Empire Hotel in Kothanur, I highly recommend asking for Prashanth. His dedication to his work and his customers is evident in everything he does, and it will undoubtedly elevate your dining experience to the next level.

Thank you, Prashanth, for making my visit so special. I will definitely be returning and will be sure to tell others about the fantastic...