PlanB Global Mall — Restaurant in Bengaluru

The Worst Plan B Experience Ever

I’ve been to several Plan B outlets, including Indiranagar, Banashankari, MG Road, and more, but this was by far the most disappointing experience.

We ordered the Honey Mustard wings, which are not supposed to be spicy. I specifically avoid spicy flavours because of my gastric issues, so this mistake was a serious problem for me. However, for some inexplicable reason, they came out spicy. When I pointed this out to the waiter, they were unapologetic and claimed it was their "signature" dish. I've tried Honey Mustard wings at many places, and here, they were nothing like what they should be. Their excuse seemed like total nonsense.

The wings were as spicy as their Peri Peri wings, which is the exact opposite of what Honey Mustard is supposed to be. I’m almost certain they served us sweet and spicy wings instead, which is completely different from Honey Mustard.

To top it off, the waiter continued to defend their “signature” claim. I’ve had these same wings at four other Plan B outlets, and they were nothing like this. The waiter made it seem like the issue was ours and showed no willingness to acknowledge their mistake.

Another issue arose when we realized that the Zomato 30% offer for members was better than their Happy Hour deal. The waiter seemed annoyed by our discovery, which was pretty unprofessional.

I’ve been a loyal customer of Plan B for the past three years, and I’ve never hesitated to pay the service charge, even though the service is rarely worth the 10%. The quality of the wings is usually made up for it, but not this time. I tried negotiating to have the service charge removed due to the poor experience, but this request was also denied.

All I can do now is leave this bad review and advise you to avoid this particular outlet. There are much better ones, like the ones I mentioned earlier...

They allow smoking inside the restaurant. And there is no partition between the smoking and the non smoking zones. Its actually a single room and the waiter divided the room into 2 and called one half smoking and the other non smoking zones. It seemed hilarious to me, but my wife and son were not amused. About 40 minutes after we ordered a Sloppy Joe, they came and told us they have some LPG problem and it will take more time. At the same time we see that other tables are being served starters. When I told him that I would like to cancel the order, he accepted readily. Then why accept the order In the first place and make us wait in that dirty smoky room for 40 min? We had heard good reviews of their burgers and wings, but the staff of this outlet disappointed us. Not rating the food because we weren't...

We visited Plan B on Friday before going for a movie as we love the chicken wings there.

We started with the Classic Chilli Chicken and BBQ Chicken Wings, both of which were great. We later ordered another bowl of Chicken Wings which was even more spicy.

For main course, we had the Mexican Rice Bowl which was too spicy for us to finish. I would have liked a bit more chicken in the rice bowl.

Overall, the food was very good as expected.

We had gone there with the understanding that there was a 15% off on the total bill and the offer was pasted right outside the restaurant. But the staff seemed completely unaware of it. That was kind of...