Subway Divyashree Technopolis — Restaurant in Bengaluru

I walked into this Subway outlet during my lunch break, expecting a quick and decent meal. Instead, I wasted over half an hour watching chaos, mismanagement, and sheer disregard for customers.

Staff ignored me and kept taking orders from people who walked in after me. When I finally got their attention, the blank faces and lack of basic knowledge about the menu made it clear they had no clue what they were doing. Meanwhile, the “boss” at the counter spent his time shouting at the team instead of running the store, which only killed whatever little motivation the staff had left.

To make matters worse, I saw staff using their phones with gloves on and then handling food with the same gloves — an appalling breach of hygiene.

When I escalated this to the manager, his response summed up everything wrong with this outlet: no apology, no concern, and no care that a paying customer was walking out disappointed. Entitled, rude, and complacent — this is how you ruin the reputation of an international brand.

If this is how Subway wants to run its outlets, customers like me will happily take our...

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