The Belgian Waffle Co — Restaurant in Bengaluru

Today, I placed an order for waffles and proceeded to the billing counter to make the payment. However, the billing person, whose name I unfortunately do not know, exhibited an unprofessional and disrespectful attitude throughout the transaction. They were rude and condescending in their tone, and they seemed disinterested in assisting me with my order.

As a loyal customer of your store, I was deeply disappointed by this encounter. I believe that all customers deserve to be treated with courtesy and respect, regardless of the circumstances. The behavior displayed by your billing personnel not only left a negative impression on me but also made me question the level of service provided at your establishment.

I would like to request that appropriate action be taken to address this matter. Customer service is an integral part of any business, and instances of rudeness and unprofessionalism can have a significant impact on the reputation...

I had the worst customer care experience in this place. We ordered a chocolate overload waffle with dark batter, dark chocolate with 67% less sugar. They gave me a white batter one and when I told that it's dark batter that I ordered, the lady, one of the persons taking the order argued and shouted at me saying that I was wrong. She was rude enough to tell me that I was wrong again and acted as if she is doing it out of sympathy.

The printer was not working fir the receipts and they didn't bother to inform us. When I asked for receipt, it was a blatant answer that the machine is not working. No sorry, No, "Can i email it".

There were a bunch of offers and they didn't bother to mention the same. Also the waffle wasn't crispy as it is usually when eaten...

Lot of things have changed from the last visit. There are 3 people working here now. Service has improved a lot. They are moving to a new and better place near nimshamba temple (where issta cafe was) which is a bigger place than this. Took the new choco brownie Sunday and it was ok ok - I didn't enjoyed it as much as the regular waffle or ice cream waffle.

5 months ago: The taste of red velvet and almond waffles was amazing. We enjoyed both of them and a lot of others in the past. The only problem is the cleanliness of the place and it can be kept cleaner. Spoke to the guy and he works alone throughout the entire day so, he has limited time with him. It would be better if there was 1...