Café Coffee Day — Restaurant in Bodhgaya

I am writing to express my sincere gratitude for the wonderful experience my friends and I had at the outlet. During our recent visit to the serene and spiritual town of Bodhgaya, we found your cafe to be a perfect oasis for a much-needed break. The ambiance was incredibly calming and welcoming, providing a peaceful escape from travels. The staff members were exceptionally polite and attentive, which made us feel right at home. I particularly appreciate the barista's skill in preparing our coffees—the classic cold coffee and mochas were absolutely delightful, served with a perfect froth. The food we ordered complemented our drinks well, and everything tasted fresh. The cleanliness of the outlet, from the seating area to the washrooms, was also impressive and speaks volumes about your commitment to hygiene. While our experience was largely positive, I believe there is always an opportunity to be even better. A few more comfortable seating options, perhaps some cozy armchairs, would further enhance the relaxation aspect of the cafe. Additionally, expanding the menu to include some local Bihar-inspired flavors or a wider variety of regional snacks could add a unique touch and attract more diverse customers. Overall, our time at your Cafe Coffee Day was a highlight of our trip. CCD team's dedication to providing excellent service is truly commendable. Thank you for a...

The food was as good as usual I'm a big CCD fan, but this person in the billing section wasn't responding to my query , he didn't greet me in response when I greeted him he made me feel awkward for being nice to him , after waiting for sometime for him to respond he still didn't , then u asked him SIR WILL YOU SAY SOMETHING? Then he responded to me in Hindi I told him I don't understand can you please speak in English, then he said I'm billing for the previous customer so I'll finish and then only I can take your order.

You don't have to stop your work and i never asked you to bill mine first !? You could have just greeted me or explained please wait a minute let me finish this order or hand me over a menu card and keep the customer occupied by making him think instead of such...

I had a very disappointing experience at CCD. I ordered a cold coffee, and to my shock, I found a fly inside the drink. This is absolutely unacceptable for a brand that claims to maintain hygiene and quality.

When I complained to the staff, their only response was, “We will see,” with no apology or proper action taken. This careless attitude made the situation even worse.

Finding an insect in a beverage not only spoils the experience but also raises serious concerns about cleanliness and food safety at this outlet. I request the management to take strict action to ensure such negligence does not happen again, as it damages customer trust and brand reputation.

CCD needs to seriously improve both its hygiene standards and customer service if it wishes to retain loyal...