Very Disappointing Experience with Delivery Yesterday, On October 11, 2024, I ordered a Farmhouse medium pizza from Domino's (Sector 35) at 6:07 PM, using my usual home address in Attawa. At 6:23 PM, the delivery boy called and asked me to meet him at the Gurudwara on the main road, about 100 meters from my house. I declined and asked him to come to my street, offering to guide him to my exact location. He agreed and said he would call when he reached.
At 6:26 PM, he called again, saying he was at the location and asked me to come out. I waited at my gate, but he wasn’t there. I even walked about 50 meters outside but still couldn’t see him. He called me again at 6:29 PM, asking if I was coming. I told him if he wasn’t going to deliver to my address, he could take the order back. He agreed and disconnected the call, taking the order back to the branch.
Shortly after, a woman from the Sector 35 branch called and said the delivery boy asked me to come to the Gurudwara, and I didn’t receive my order. I explained why I shouldn’t have to go to the Gurudwara when they had my full address and house number. Why couldn't he just come to my door as expected?
I understand that delivery drivers can sometimes have difficulty finding locations, but I always guide them, and they have never had issues delivering to my door before. Whether I order from Zomato or Domino's, this was the first time I faced such behavior. The delivery boy showed unnecessary attitude and refused to deliver directly to my house, even though I’ve ordered from the same branch multiple times without any problems.
What’s the point of ordering home delivery and paying delivery fees if I have to go 100 meters away to pick it up? The branch is only 1.2 km from my house—I could have just picked it up myself!
The entire concept of online ordering and home delivery is based on convenience for the customer. We pay extra for delivery because we expect the service to bring the food to our doorstep, not halfway down the street. If I wanted to walk to a nearby landmark, I wouldn’t need a delivery service at all. This kind of experience defeats the purpose of ordering online and trusting the service. I am extremely disappointed with the lack of professionalism shown, and Domino's should seriously work on improving their customer service and...
Read moreI recently visited Domino’s Pizza, Sector 35 Chandigarh, and I must say it was one of the best experiences I’ve had at a pizza outlet in a long time. From the moment I entered the store, I could feel the warm and welcoming atmosphere. The staff greeted me politely with a smile, and their hospitality instantly made me feel comfortable. They were very attentive, well-trained, and eager to help me choose the best options from the menu. It’s rare to come across such humble and professional service, and I truly appreciate the effort they put into ensuring customer satisfaction.
The first thing I noticed was the cleanliness and hygiene of the centre. The dining area was spotless, the tables were neatly arranged, and even the kitchen area looked very well-maintained. In today’s time, cleanliness is one of the most important factors when dining out, and Domino’s Sector 35 exceeded my expectations in this regard.
Coming to the food, the pizza was absolutely delicious! The crust was perfectly baked – crisp on the outside and soft inside. The cheese was fresh, gooey, and had that authentic Domino’s flavor we all love. I ordered both veg and non-veg options, and each one was loaded generously with toppings. The balance of flavors was amazing – from the tangy pizza sauce to the fresh vegetables and juicy chicken. Every bite was a burst of taste, and it truly lived up to Domino’s promise of delivering happiness in every slice.
What I liked the most was the consistency in quality. Whether it was the pizza, garlic breadsticks, or the dips, everything tasted fresh and flavorful. The order was prepared quickly, yet with care, and served hot, which made the experience even better.
Overall, I would highly recommend Domino’s Pizza, Sector 35 Chandigarh to anyone looking for a place to enjoy tasty food with family and friends. The combination of mouth-watering pizzas, polite staff, quick service, and a neat environment makes it stand out as the best pizza centre in Chandigarh. I will definitely be visiting again soon, and I encourage others to experience the same level of excellence that I did.
Thank you, Domino’s Sector 35 team, for making my visit so memorable. Keep up...
Read moreEasy ordering: Many customers have praised Domino's for its easy online ordering and delivery process. Friendly staff: Some reviewers have mentioned that the staff is friendly and professional, particularly in certain locations. Tasty food: Domino's pizza is often described as delicious, with a variety of options to suit different tastes.
Popular Menu Items:
Farmhouse Pizza: A veggie lover's delight, featuring onions, capsicum, mushrooms, corn, and tomatoes. Cheese N Corn Pizza: A cheesy treat with a classic hand-tossed crust, topped with mozzarella and cheddar cheese, and sweetcorn kernels. Mexican Green Wave: A flavorful pizza with a thin crust, topped with jalapenos, green bell peppers, and a zesty sauce. Chicken Dominator: A meaty pizza with tandoori chicken, pepper chicken, and chicken sausage ¹.
Overall, while Domino's Pizza has its strengths, such as easy ordering and tasty food, it also has areas for improvement, including customer service and...
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