Blue Tokai Coffee Roasters | Defence Colony, Delhi — Restaurant in Delhi

A Deeply Unsatisfactory Visit to Blue Tokai in Defence Colony

**Date of Visit: 14.04

My recent visit to the Blue Tokai cafe in Defence Colony was profoundly disappointing and left much to be desired from a brand I once held in high esteem. Known for their commitment to quality coffee and inviting spaces, this particular experience was a stark deviation from those standards.

The visit started on a sour note when a staff member unceremoniously took my ashtray despite having been told that I don’t want to give it away and failed to return it despite several requests. This initial inconvenience was further exacerbated by an apparent absence of attentive service. I found myself repeatedly scanning the room in hopes of catching the eye of any staff member to ask for a simple glass of water, but my attempts were futile.

Compounding these service issues was the quality of what I came for: the coffee. The cold coffee, which cost ₹300, was served not cold but tepid and lacked the robust flavor I've come to expect from Blue Tokai. It felt like a careless preparation, not worth the price or the wait.

This disappointing visit seems indicative of larger issues stemming from Blue Tokai’s rapid expansion. It appears that the funding and efforts which should enhance the cafe experience are possibly being misdirected, leading to a dilution of the brand's core values and a decline in the quality of both product and customer service.

This branch, at least, seems to have lost sight of what made Blue Tokai a beloved name in the coffee industry. It is imperative for the management or the founders to take a critical look at their operations and address these lapses decisively. Without serious introspection and a return to its founding principles, Blue Tokai’s Defence Colony outlet risks tarnishing the entire chain’s reputation. I hope for a return to form, sooner rather than later, for the sake of loyal patrons and the...

Was,really disappointed with the wrong layout of seating. Hardly any seating on ground floor tables occupied n hogged up by their own chefs n trainees If u venture upstairs the enclosed area is taken over with people using it as a day office they sit put fr hours on end. Then if u sit upstairs there is zero contact with the staff downstairs eg if u need sonething or your coffee has to be fixed or u need some thing else to eat u hv to climb down ask and cum up n wait endlessly The poor staff going up n down look fedup too No cctv camera or even bell. Or intercom to help u connect with staff downstairs Its jst bad bad interior planning and buisness cannot b brisk fr long They dont have a bread cutting machine to cut the slices of bread tht u buy for home Overall a really dissapointing dining experience They need to re align the...

Lovely cafe chain!! The ambience is very quite and peaceful and the service is great!

We Brewed our own coffee for Mother’s Day!! Wonderful experience, they have both millet milk and lactose free milk available which is great for lactose intolerant individuals.

The mocha and cappuccino were both delicious and perfectly strong.

The Cookie croissant was just okay, would recommend the carrot cake croissant or pistachio raspberry instead! They offered several different brews you can choose from and retail packs for coffee beans which are very much worth it.

They are also partnered with Suchali’s Artisian bakehouse, all the treats are amazing! Would recommend the...