BTW — Restaurant in Delhi

Here’s what BTW India refers to—it's actually two different entities in India, depending on the context:

BTW India Pvt. Ltd. (Food & Hospitality Brand)

Overview: Commonly known as Bittoo Tikki Wala, BTW began in 1991 in Rani Bagh Market, Delhi, selling street foods like chaat, bhalla papri, and tikki. It grew into a chain of outlets across Delhi NCR offering pure-vegetarian restaurants, catering, and a variety of FMCG products including namkeens, sweets, snacks, gift packs, and beverages. They operate a large manufacturing unit (over 50,000 sq ft) and a quality assurance lab.

Services: Restaurants, catering, and packaged FMCG offerings—namkeens, cookies, biscuits, mineral water, and more.

Locations: Corporate office in Netaji Subhash Place, New Delhi; head office in Rai, Sonepat (Haryana). They have many retail outlets across Delhi NCR.

Franchising: Launched franchise model in 2021; investment estimated at ₹30–50 lakh, with a ₹3 lakh brand/franchise fee. Expected payback is within 1–2 years.

Financials (FY ending 2022–23): Revenue reported in the range of ₹1–100 crore. Net worth grew by 32.5%, EBITDA rose by 7.7%, total assets up by 3.7%, and liabilities declined by 34.5%.

BTW Visa Services (India) Pvt. Ltd. (Visa & Travel Consultancy)

Services: Specializes in visa assistance (for UK, USA, Canada, Australia, Schengen, etc.), travel insurance, air ticketing, holiday packages, hotel bookings, attestation, and more.

Certifications: ISO 9001‑2008 certified for quality processes.

Reach: Offices across major Indian cities—Mumbai, Pune, Hyderabad, Bangalore, Delhi, Ahmedabad. Claims to serve thousands of clients with over 200-country visa coverage.

Parent Group: Part of the broader BTW Group, which operates multiple verticals including financial services, e‑commerce, attestation & apostille, travel education, and more, with a presence across India.

Summary Table

Brand / Entity Field Key Highlights

BTW India Pvt. Ltd. Food & FMCG (restaurants, catering) Launched as Bittoo Tikki Wala, now offers eateries, snacks, franchises, FMCG products BTW Visa Services Pvt. Ltd. Visa & Travel Consultancy Provides visa processing, travel-related services with ISO certification across India

Would you like more details on either BTW branch—like outlet locations, franchising process, visa assistance services, or pricing? Happy to...

⚠️ Worst Experience Ever – Avoid This Place! ⚠️

I had the most horrible experience at this outlet. I ordered Veg Manchurian and Chilli Paneer, and what I received was beyond disgusting. 🤢 The food was served in the most unhygienic and careless manner. It looked stale, tasted horrible, and smelled like it had been reheated multiple times. I ended up vomiting after reaching home — that’s how bad the food was. 😡

To make it worse, the staff here is shockingly rude and arrogant. The so-called manager, Dinesh, was extremely disrespectful when I politely complained about the quality of the food. Instead of listening, he told me, “This is how it's served here,” as if I had no idea what Veg Manchurian or Chilli Paneer should taste like. 🙄

He acted like a complete ill-mannered person, lacking even basic customer service etiquette. I was shocked by his tone and unprofessional attitude. It's clear that the staff has zero training and no interest in customer satisfaction. 👎

I’ve eaten at countless places, but this is by far the worst experience I've had in years. This brand has completely lost its credibility for me. The food, service, and hygiene — all were a BIG ZERO. ❌

⚠️ I would strongly advise everyone to stay away from this place. Never again in my life will I eat...

I recently visited your retail outlet located in Janakpuri and placed an order that included four samosas and one serving of Dahi Bhalla.

While the Dahi Bhalla was fresh and satisfactory, I regret to inform you that the samosas were not up to standard. Upon inspection, we noticed that the samosas were visibly degraded and, alarmingly, had fungal growth on them. Thankfully, we observed this before consuming them, as consuming such spoiled food could have led to serious health issues such as food poisoning or other illnesses.

This experience has raised concerns regarding the quality control and hygiene practices being followed at the outlet. I hope you will treat this matter with the seriousness it deserves and take immediate steps to investigate the issue and ensure such incidents do not recur.

I would appreciate a response regarding the action taken on this matter and i also want compensation regarding the same. I have the photo of food with me if anyone from your team will contact I will share it or show it to them. I even tried to contact the outlet but the numbers given there are wrong or not working. What kind of customer care these guys have? Being one of the major players in food industry. Such a poor...