Pizza Hut | Vastrapur, Ahmedabad — Restaurant in Gujarat

Disappointing Experience at Pizza Hut, Ahmedabad One Mall

My family and I recently visited the Pizza Hut located in Ahmedabad One Mall. Unfortunately, our experience fell far short of expectations.

Issues:

Uncleanliness: Upon arrival, we were seated at a dirty table. Despite requesting cleaning from the staff multiple times, it took a significant amount of time for them to address this basic hygiene issue.

Slow Service: Even though the restaurant wasn't particularly busy, our order took an unreasonably long time to arrive. We received only the drinks and garlic bread after over 20 minutes, with another 10 minute wait for the pizza.

Poor Food Quality: The main course, a Veg Supreme pizza, was a major letdown. Unlike the consistently delicious pizzas we've had at other Pizza Huts, this one was undercooked, lacked flavor, and had an unpleasant raw taste.

Inattentive Staff: The staff completely forgot about our Choco Volcano cake. After reminding them several times, it finally arrived straight from the refrigerator, making it cold and inedible.

Managerial Indifference: When we approached the manager regarding the issues, his response was dismissive. He offered no apology or solution for the cold cake, simply attributing it to a possible oven malfunction. Instead of replacing it, he attempted to salvage the same cake by reheating it at a higher temperature, which resulted in a burnt product.

Focused only on Zomato and Swiggy delivery orders: Throughout our visit, we witnessed multiple arguments between other diners and staff regarding similar problems. The staff seemed more concerned with fulfilling delivery orders than providing adequate service to dine-in customers.

I would strongly advise against visiting this particular Pizza Hut outlet. There are many other restaurants that offer a more enjoyable dining experience with better value for money. I will definitely not be returning to this location and would recommend others explore the various alternatives the mall...

I visited Pizza hut in ahmedabad one mall with my baby and though there was no rush i was kept waiting for almost 15 minutes, they have no courtesy of hosting their customers. after that also i had to look for the seat myself, they dont even pay attention on customers service. no manners at all. after waiting for half an hour i received my first order, half hr after they had served the drink . worst part was that the order served has hair in it. i called the manager and asked if they are maintaing the brand "pizza hut" or its just a road side eatable. he had no answers rather he said sorry and i am cancelling this order. then again waiting for half hr the pizza arrived finally, which was unexpectedily worst of all. i had ordered the pizza one with cheese in the sides, those cheese were hard and the base was not even cooked properly. i was guilt that i waited though the first order was hairy " yucky ". pizza was the worst. After that i have stopped going to pizza hut. That day i waited just bz my kid was hungry though the first order went wrong.

"cherry on the top - the service was that poor that i even had to ask for, tissue, knife and folk too "

hairy order# guys plz check before eating if u order from pizzza hut # pizza hut have no sence of welcoming etiquete. I say a big no to pizza hut...

Review for Pizza Hut - Nexus Mall, Vastrapur

I visited Pizza Hut in Nexus Mall, Vastrapur today with my family. I ordered a combination of medium and large pizzas, but the staff informed me that they didn’t have them available and that I couldn’t order a combo. I was told I would have to order small pizzas separately and buy cold drinks separately as well. However, after a few minutes, I noticed they were serving medium and large pizzas, but only for Swiggy and Zomato orders.

It felt as though they were pushing customers to buy the small pizzas, possibly because they were trying to sell off older stock. This was very disappointing. As a paying customer, I expect better service and transparency. I’m not writing a fake review— I have the bill as proof and can upload it if needed.

I spoke to a staff member named Aadharsh, but the situation didn’t improve. This behavior is really shameful, and I hope the higher authorities at Pizza Hut investigate this matter.

Such an experience should not happen at a reputable brand...