Chaayos Cafe at IRIS Broadway — Restaurant in Gurugram District

I am a chaai lover and frequent visitor of Chaayos. For the first time I have seen the most putrid level of hospitality at the Chaayos IRIS Broadway. And the behavior of staff was the fuel to the fire. Feeling like condemning the Chaayos not only bcoz it rhyme to chinese but as what I mentioned above. After waiting for 25-30 minutes and facing utter nuisance of the staff cancelled my order and asked for suggestion register but they don't have any. Sad state, owner's intervention is must needed I guess...

2 out of 2 orders mixed up and items missing ! Talks volume about how unprofessional is the team managing the branch. This is what happens when expansion is prioritised but not service standards. Got in touch with your central team to highlight the issue, and their action was equally disappointing ! Seems your best days are behind. Was one of the brands we cherished within four family but these experience ensure that we are never ordering...

Probably the only teahouse in the vicinity, but a bit of a letdown. They keep switching off the AC so the place is sweltering. If you ask for water, they turn you down and try to get you to buy it. (This violates a Supreme Court order mandating free, clean water to patrons) The Wifi isn't great. They only have a free hour of Wifi and there is no option to purchase a pack if one needs to sit and work for longer. The tea is...