I had a very bad experience at Theobroma IRIS broadway branch today. I went there last Tuesday to order cake for my husband's birthday and was told by their staff Sandeep that cake order can be placed a day or two in advance so I should come later to order a cake for 15th June. Went there today and was told that they can't take the order as it is father's day tomorrow:(. Requested the lady there and their manager but they said that it's not possible as I should have ordered earlier. They didn't even bother to say 'Sorry' and were least bothered. TOO BAD Theobroma!! Have always been ordering cake from Bikanerwala and had great experience there. This is the first time I thought of ordering with you but has the worst experience!! You don't deserve to be a...
Read moreCake ordered for parents never arrived. They attempted delivery twice, both times it went to the wrong location. I even raised this concern before they attempted the second delivery. I called the shop to tell them that it was going to the wrong location the 2nd time as well, yet they didn't do anything about it. The delivery address was just a couple kilometers from the shop, yet they couldn't get the cake delivered.
I asked them to cancel the order to get a refund before the 2nd delivery, but they insisted on trying again. Extremely disappointed with the delivery experience. Will never order online from...
Read moreAlways an absolute pleasure to visit this place. Most of the days we drop around 10:30pm and the staff is more than welcoming. Hot chocolate is a must try here. A special thumbs up to Mr. Bhupinder for being such an amazing host each time. However, have found issues with Zomato/Swiggy delivery, receiving drinks colder than anticipated, altered taste of pastries. Hence, we always make it a point to collect our parcels from here to avoid unnecessary hand changing. Keep up the good work and maybe try being stricter of delivery partners (if at all possible) to deliver such quick perishable products on...
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