Domino's Pizza | Sector 29, Gurugram — Restaurant in Gurugram District

I had a very disappointing experience at your Domino’s outlet located on the ground floor food court of Millennium City Centre. I have always preferred Domino’s for quality and service, but this visit changed my perception.

The table was dirty, and no staff attended to clean it. I had to bring tissues and clean it myself.

I ordered Stuffed Garlic Bread and requested a cold drink in a PET bottle, but was told it is only available for takeaway—not for dine-in. I was offered a fountain drink instead, which I declined. Despite insisting, the staff denied the request, which is unfair and illogical.

I ended up purchasing the fountain drink, but the taste was not satisfactory, and the Garlic Bread was below average—not fresh and lacked flavor.

What’s worse is the staff’s behaviour—they were unprofessional, unhelpful, and rude. The outlet felt unhygienic and poorly managed, which is unacceptable for a reputed brand like Domino’s.

I also noticed similar complaints on your review pages, yet it seems no action has been taken. As a loyal customer, this kind of service makes me consider avoiding Domino’s in the future.

Please look into this outlet's management, hygiene, and staff training. Customer experience matters, and ignoring such feedback will only affect brand...

do not order on delivery placed order through zomato , horrible service, ordered a pizza, taco and chocolava...pizza had no with toppings as ordered. when spoke to mayank who is the manager at huda city.. he said the pizza is as it should be (spiced double chicken and blamed zomato for not sending additional toppings details of capsicum and onion. The taco was raw as seen in image and the chocolava tasted bad too...the manager did not consider it even as complaint and kept forcing me to accept another order from them which i denied. he denied refund and said you have to compulsorily accept an exchange only if u dont like it, they would raise a query for refund...that will not come into your account but will go to my wallet. I need a refund to my source account and i do not want to consume dominos anymore! New ways of cheating by dominos! they think consumers are idiots. Resolve my issue ASAP, call recording with your representative can be shared on request!

p.s i have faced similar issues with this franchisee previously too, they've missed sending an item in the order atleast 3 times previously and atleast 3 times i have received a pathetic quality pizza.

You need to really do something about the pathetic...

Hii....My name is shalu...My self place a order....It's show delivery time is 30 mins but it's take more then 1 hr....not receive it....then my self complain on zomato app they said that plz call direct in restuarant which is fine they send one no for call...my self call on this no one boy pick up the call from the restaurant....I said what is my order status they said on the way...I said it's all not 1 hr he said toh kya hua....and he disconnect my call.....my self call again another boy pick up the call I said mera order nhi aaya 1 hr se uper ho gaya hai...then manager said aa jayega raasta hai...mene bola but delivery time within 45 mins hoti hai...boy directly said to aa jayega ....mene bola time bata do....he said tujhe paise refund chiye kya...aare mujhe koi refund nhi chiye tha...khane ke liye order kiya refund ke liye nhi...yr aise Kon baat karta hai...mene bola senior manager se baat karwao bolte hai mai hi hu senior manager....very bad behavior yr...and 1 hr 15 mins me order recive ke baad pura order thanda...very bad experience and staff behavior is very bad...I mean no words...