KFC — Restaurant in Gurugram District

My visit was quite disappointing for the following reasons:

I waited at the counter for 5 minutes before someone acknowledged me, and then I was directed to use the machine to place my order. After placing my order, I waited for an additional 10 minutes. The staff seemed unresponsive, and even the supervisor, who was on a call, didn't attend to my concerns until I had to actively seek assistance. When I finally received my order after a 15-20 minute wait, I was dismayed to find that the chicken was uncooked, emitting a bad smell, and had blackened skin inside. Unfortunately, I had to discard the entire meal.

This experience was not only time-consuming but also disappointing in terms of the quality of the food. I believe improvements are needed in both service and food preparation at this outlet....

This is the most lousy KFC I have seen yet. Staff loafing around with huge order pendency.. Chaos in the kitchen with staff not focused on customer experience.. Stale fries, chicken pieces of various shapes and sizes ( from nugget shapes to full legs, in the same serve - I ordered a Peri Peri Bucket and 2 were normal sized pieces and 3 you could play marbles with). Staff presentation was way below KFC standards I have seen... The tables were left dirty and unattended and delivery personnel swarming for order pick-ups in an extremely chaotic manner... The Store Manager does not apparently care a damn on Customer Experience and services... And we are paying through our noses for such a product experience... Pathetic.... Will never visit...

Hands down one of the WORST KFC’s out there.

Have had not once but a foul taste twice at this outlet.

Ordered from Swiggy at both times. 1st time, they got the order incorrect and delivered only half of the original ordered items. Having to place the order all over again.

Day before, all items had unbearable amount of salt added to them. Zinger burger, chicken wings, popcorn chicken and 2 piece chicken. Order value +700 rs down the drain since I had to throw it all away.

How could you be so dumb that you get a standardised recipe wrong? Never ordering...