McDonald’s India — Restaurant in Gurugram District

This restaurant specifically is a shame in the name of McDonald's. I have faced multiple bad experiences with this particular restaurant. The staff argue with you even for just a small ketchup sachet. They will say ketchup is not included with this item. I mean you are paying minimum~500 bucks for your meal and their staff is argued for a small ketchup sachet. This is pathetic seriously.

If you go here and ask for a take away order, they will simply handover the items to you ((not even in a carry bag)). For example if you have ordered 4 items for a take away, they will give it to you in a tray and will tell you to take away like this only, and if you ask for a carry bag, they will say that carry bag doesn't come with a take away order. Now tell me guys, how will you take your 4 items all in bare hands including colddrink glass.

Being such a big brand, this is a very cheap thinking. Even a road side stall gives you the item woth a proper packing but this big giant McD give you all items without proper packing in bare hands. And moreover they will argue with you if you ask for a carry bag. Pathetic...

Worst outlet ever there was a guy named shubhash or shubhansh who was taking the order we asked for offers he said it is available in app if u want u can do by that so we said okay we will order from app then ..after sometime i went to him and asked for the location he said yes this is te location...once we placed the order and do the payment we just went to the counter for confirmation they said they are not taking the orders by app ... there manager was unnecessarily saying that its a mistake from our side...like really ?? We just mentioned that we will then order it by app they didn't told us anything regarding...

I had a very disappointing experience at McDonald's recently. I believe the staff member's name was Satrugham (if I’m not mistaken). The way he interacted with me was extremely unprofessional and disrespectful. Instead of politely assisting, he used a very casual and rude tone, saying things like “tu redeem QR dikha” — which is not how any customer should be addressed.

Good customer service is the foundation of any reputed brand like McDonald's, and such behavior leaves a negative impression. I hope the management looks into this and ensures that all staff are trained to speak respectfully...