Edited after owner's incessant chain of response: Your slanderous comment about "PDA" only goes to further prove your ability to harrass your customers. Why don't you watch your CCTV cameras again just to be sure. Compulsive lying is a disorder ma'am! We had come to your restaurant after reading the good reviews, especially about the welcoming environment, and that is one of the reasons why your attitude was such a shock to me. After your initial attack on my comment, i I actually went ahead and read the bad reviews and got to know that I'm not the only one and that these people aren't lying, nor are these "paid negative reviews" as you call them. It's flabbergasting to think you have attacked me not once but twice after I gave your food a 5 star stellar review. You couldn't take one bit of criticism about your "fine dining restaurant ". Highly disappointing behaviour! What kind of fine dining experience are you talking about; there were flies all over our food which we were swatting with one hand while eating only because the food was so good. When we very politely asked your server if he could do something about it, he said," makhiyon ka hum kya karein." Please stop over selling !!! And please stop lying! I know you'll have a great urge to reply to my comment again but please refrain, if you can, from further ruining your own reputation. This would, however, be my last edit, regardless. Edited after owner's response: The fact that, instead of understanding how you could improve your service you decided to take offence, clearly shows your "courtesy" towards your customers. Real timeline FYR: stepped into the restaurant at 6:50, ordered appetizer and drinks: 7:05, enjoyed the food until 7:30 and asked for the menu for mains. Then instead of "requesting" you decided to be rude and made us uncomfortable. We even addressed this with you in person. After taking your suggestions for mains, since we are new to bengali food and did not understand the menu well, we ordered our dinner and the moment we put our spoons down your server came with, " let me get your bill". With all due respect ma'am, you need to learn what a fine dining experience really is, to first own a restaurant that offers it. If you'd not made us leave with your hostility we would have ordered a lot more, including dessert. Although I loved the food, your attitude towards your customers, which is clearly visible in your attacks to any negative comments in your reviews section, has made me change my rating. Original review:
I visited Oribonng with my friend in the evening to try some Bengali cuisine and was impressed with the food quality. The Fish Kaviraj appetizer, Katla fish, and Dhoker Dalna (suggested by the owner) were all delicious. The ambiance was also very Bengali and welcoming. However, the service was a bit of a letdown. After ordering the appetizer, they rushed us to place our main order. The waiter also pushed us to settle the bill promptly, leaving us no time to even consider dessert. While the food and ambiance were great, the service left much more to be desired. I'd definitely prefer ordering online anyday than the dine...
   Read moreOverall Comments: Sticks to the culture and the palette of bengalis. Should pay a visit to get an authentic, respectful presentation of bengali cuisine. Very happy with the food, might be a bit pricey but worth it. I would definitely visit it again to try...
   Read moreWith all due respect, if you want authentic Odia food, try Odisha Hotel, saket or Odisha Bhawan in NCR. Again with due respect, Oribonng is not authentic Odia food restaurant, at all. Just a fancy restaurant serving odia /bong food. And youâve to wait for 1hr for having your order on your table. They donât even give any flying f about your waiting period. Nobody charges this high amount for odia food of this quality. I ordered Mutton curry, rice and a veg odia thali. In odisha people never use such big pieces of mutton, even if youâre using such ânot so freshâ mutton, at least make the gravy bit better and thick. Mutton Gravy was more like mutton paya soup. If any non-odia is trying this restaurant thinking it an authentic odia restaurant, please donât. Believe me, Odia food is much better.
Editing my Review after the owner got triggered by a genuine review. Hearing truth is not everyoneâs cup of tea. I wonât get down to such 3rd class theatrics just like Oribonng comment under my review.
Just to clarify, Reg my order time (as claimed by restaurant 32 min)- your own staff came with an apology as the order was delayed for around an hour. You have cctvs as well. One can check that as well.
You guys messed up the order as well and put another item on my table(from which i took a bite unknowingly) as there was already a delay of an hour and I donât remember all the items on the menu/thalis. Then you guys tried to add that to our bill as well, for your mistake. Lol
Wonât take FC VC Margin accounting from you. You might consider all your establishment cost, wage, rental, your education loan, personal loan , car emis etc while fixing the menu price, but the main thing you missed while doing all this is âTasteâ.
Most important- Be humble while addressing to a customer review. Getting triggered unnecessarily...
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