Domino's Pizza | Howrah AC Market, Howrah — Restaurant in Howrah

I ordered a medium Margherita last night with cheese burst as the crust, I take the first bite and realize the crust is normal crust instead of cheese burst. I immediately called the restaurant and they asked me for pictures of the pizza, I tore one slice in half and sent them a picture of it. 20 minutes later I get a call from the restaurant and I believe he was the manager, he tells me "The crust is cheese burst, we can see the cheese in there" and I legit do not know what to reply with because he literally disregarded my complaint even though I sent the guy clear proof of the dry crust, I tell him I've been ordering cheese burst pizzas for a while and I would know, the cheese isn't there. He tells me "Is the product still there?" and at this point I don't know what this guy wants, how do you find out if the crust is the one you ordered without biting into it, so I tell him "no" and then he tells me we can't do anything about it, I sent him another picture of the top portion peeled off and his answer was still the same. The staff here don't care about making things right and I've been to this outlet in person as well, the staff have been very rude and expect you to know about the combos and offers the restaurant has. The tables are sticky and not cleaned properly, the crowd is awful. One time a guy and his family were walking around the restaurant bare feet and I don't think anyone wants to see that when they're having their meal here. Avoid this...

Have been to this branch many times but today it was pathetic experience. I & my wife visited there I was placing the order...the person taking the order(RUMKI DAS) told me that don't use our washroom for spitting and your mouth is smelling..as I was eating supari...I didn't say anything but frst of all she has no right to say that it's smelling etc etc I was standing in a distance firstly Secondly if I would have used the washroom than she should have told me that but without even using she said all those things which were not required. Kisike muhn se smell aarha h wo kya kha rha h jb tk he or she is not damaging your property or anything you have no right to say that. She is making faces telling ki jao smell aarha h yaha mt thukna etc etc..very insulting and cheap

Later she didn't had 20 rupees change to pay and was telling a girl that you have to wait. That girl had paid 500 rupees and 482 was her bill in which 2 rupees she also gave in change only 20 rupees was to be given to that customer to which she replied so arrogantly. Nobody denied that they won't wait but there is a way of speaking. Kisise aapko aise bat krne ka right nhi h and the name of this arrogant person is RUMKI DAS. Better behave properly with customers or else nobody is here to insult themselves.

Very poor service and pathetic behaviour..learn how to deal and behave with the...

Please do not - I repeat - DO NOT visit or order from this outlet. They charge you extra money upon delivery even when you’ve paid the entire amount online and refuse to help you despite what’s supposed to be a technical glitch at their end. The staff is incredibly rude (Rumki Das and Sudamoy Bhattacharya, I’m looking at you) and simply gaslights customers. I’ve written more than two dozen emails and tweets to Domino’s in the last week, but they have left me in an endless loop of the same, and have done absolutely nothing about the nearly 200 extra Rupees that I’ve been forced to pay. In fact, upon writing emails to the customer care, they ask the staff at this outlet (the one that’s responsible for the problem) to solve my problem and I’m, therefore, obviously being ghosted.

I’ve never had such a horrible experience with an FMCG brand, especially a global one like Domino’s. Avoid Domino’s Howrah like the plague. Shame on Dominos’ customer care. Shame on Jubilant FoodWorks. They’re...