Executive Lounge — Restaurant in Howrah

Dear Hotel /Executive Lounge Team,

I hope this email finds you all well. I am writing to express my heartfelt gratitude for the honesty, loyalty, and outstanding service that I experienced during my recent stay at your Executive Lounge in Howrah.

I am from Maharashtra and had the pleasure of staying at your lounge before my train journey. Unfortunately, after checking out and traveling a considerable distance (over 100 km), I realized that I had left my valuable gold ring and watch in the room. These items are not just expensive but hold great sentimental value to me.

To my utter relief and amazement, I received a call from your team, informing me that the items had been found and safely submitted. Your staff went above and beyond by keeping my belongings secure and ensuring their safety until I could return. Upon my arrival, I was even offered a complimentary room to stay until my next train—a gesture that truly touched my heart.

This level of integrity and hospitality is rare and deserves to be celebrated. Your team's actions exemplify the highest standards of honesty and customer service, and I cannot thank you enough.

Please convey my gratitude to the staff and owners who made this experience so memorable. I have already shared this story with my colleagues, and I assure you that I will be choosing your lounge for all my future visits and recommending it wholeheartedly to others.

Once again, thank you for everything. You have my deepest respect and...

Excellent place to stay for an hour, good ambience, neat and clean, well behaved staff.

The Executive Lounge of Eastern Railway located in the old railway station of Howrah. The lounge, which has a modern interior, is designed to provide comfortable for passengers waiting at the station.

The entrance fee of the executive lounge is Rs 50 per hour. The facility is also charged as well as can be availed on a complimentary basis.

The Executive Lounge has a glass door and on entering one reaches the facility’s reception area. One can spend some time in the lounge. The lounge’s 268 square meters of space is equipped with a comfortable and spacious seating area with leather upholstery. There are also multiple charging points in the lounge. In addition to this, there are additional multiple waste bins in the area to keep the lounge clean. Toilets and a baby care room are also available.

The lounge also has a food court that serves various food to the waiting passengers. Fresh fruit juice, coffee, and tea are also available at the food court. The lounge also has four deluxe rooms and five bed rooms. These rooms are air-conditioned and have separate toilets for women and men.

A separate glass enclosure has been established inside the lounge for a conference room that can be used by passengers for meetings. This room is equipped with a small center table and three...

I recently visited your Lounge and unfortunately, my experience was far from satisfactory due to the behavior of the receptionist on duty. The individual lacked basic courtesy and professionalism, leaving me feeling disheartened and frustrated.

From the moment I approached the reception desk, it was evident that the staff member had a dismissive and rude demeanor. Their manner of speaking was not only unprofessional but also offensive, displaying a clear lack of understanding on how to communicate effectively with customers. As a customer, I expect to be treated with respect and kindness, qualities that were sorely lacking in this interaction.

I am deeply disappointed by this encounter and feel compelled to bring it to your attention. Customer service is a vital aspect of any business, and the behavior exhibited by your receptionist falls far short of the standard expected. I urge you to take this feedback seriously and consider providing further training to your staff on how to interact courteously with customers.

In conclusion, while I had hoped for a pleasant experience during my visit, the behavior of your reception staff left me feeling anything but satisfied. I sincerely hope that steps will be taken to address this issue, as it undoubtedly impacts the reputation and success of your...