Food Plaza — Restaurant in Howrah

Went there at social kitchen, the distance was way too far from my house, but seeing their buffet menu in nearby and being a foodie myself, I had to. Sorry to say but am highly disappointed, rather disheartened , not only the quality of the food is below standard but also the staff behavior, I don’t think they understand the actual meaning of Hospitality, ever since we informed them on arrival that we are holding discount coupons from nearby, they started taking us for granted, as if we went there to have free food. Being from a hospitality background myself, I know very well how a guest is to be treated irrespective of his mode of payment, 1400 bucks is also not a matter of joke, for them may be it is, including the reputation of a brand they are representing. The food was over salty, some where tasteless and stale; the rice of the biriyani was undercooked that seemed like poppadums to me, a buffet section which has to be always refilled ran out of food just at around 9pm, WITHOUT ANY REFILL. I mean seriously? Is this a bloody charitable meal that depends on first come first serve basis or we have to run for getting our share of it? I have never ever seen such a hopeless service. A girl named Sukanya forgot to deliver my requested Bread and Cold drink TWICE, she took my order, went and never came back with it, after few minutes I see her serving other guests who may according to her are more revenue generating and thus needs to be looked into carefully. We again had to request another waiter for the same items multiple times. If you ever want to feel like a beggar, visit this place; else pls don’t waste your time on an outlet that is full of ineffective staff who have zero knowledge of hospitality and value for your money too. Exception was 2 waiters who catered to us each time we called them, sorry I forgot their names but on a whole, this is the WORST STAR RATED BUFFET SPREAD I EVER BEEN TO. Neither am I visiting here again nor am I recommending this...

.Established in 2006, Food Plaza at Howrah Railway Station has emerged as a leading player in the North Indian restaurant category in Howrah. Situated strategically in Howrah Ho, it serves both local residents and visitors alike. With a steadfast commitment to customer satisfaction, Food Plaza has cultivated a loyal customer base over the years, attributing its success to a combination of quality products, attentive service, and a dedicated team.

The establishment prides itself on its diverse range of offerings, catering to various customer preferences. Whether it's catering for events, home delivery, or dining in, Food Plaza ensures a seamless experience for its patrons. The courteous and efficient staff are always on hand to assist customers, addressing any queries or concerns promptly.

Convenience is a priority at Food Plaza, with multiple payment options available, including cash, UPI, debit cards, Amex card, and credit card, making transactions hassle-free. Operating from 00:00 to 23:59, it accommodates customers throughout the day, catering to their dining needs round the clock.

Located near Howrah Bridge, the establishment enjoys easy accessibility, making it a popular choice among both locals and tourists. Its prominent location near the railway station facilitates effortless commuting for first-time visitors, contributing to its popularity and footfall.

Looking ahead, Food Plaza aims to further expand its offerings and reach a broader clientele. By staying true to its commitment to quality and customer satisfaction, it endeavors to solidify its position as a premier dining destination in Howrah.

For those seeking a delightful culinary experience in Howrah, Food Plaza stands as a beacon of excellence, offering a delectable array of North Indian cuisine served with warmth...

Went there On 18/11/24. We were five including two aged female and a child so we opt for A/C restaurant which was at first floor. At first there A/c was not working so atmosphere was suffocating. Secondly half of the food items were unavailable so We ordered two fish thalis, chicken biryani and butter tandoori roti with chilli chicken. Apart from tandoori roti and chilli chicken all foods were just ok ok. Due to taste of biryani no one touched it so we decided to take away. We asked one of their staff about the same so they directed us to cash counter. Reaching there we came to know that they are charging Rs. 20 for the container which we thought ok. But then they said that only container will be provided by them and we have to pack food in it. To which we again agreed. When my husband went to the counter to collect container, they just gave a plastic tray like something which is not sturdy enough to carry food that also without cover. When we asked about cover , they suggest us to cover it with foil or some plastic that also ourself. They will not help in anything. Also their way of talking was so rude and they are ignoring us as they just want to get rid of that issue. When my husband raised voice about their services then one of their staff started screaming back without bothering about the problem we faced. We then left the biryani intact due to improper packing system. It was our first and last visit there. I know it will not impact their daily sales but their services definitely leaves a negative impression on their customers. It's not about 20 bucks but due to bad service food got wasted which we never do...