Café Coffee Day — Restaurant in Hyderabad

Visited Cafe Coffee Day – SR Nagar on 3rd August 2025, and it was one of the worst experiences I’ve had at Cafe Coffee Day.

One female staff member was constantly shouting — rude, unprofessional, and disturbing the entire café environment. I don’t know her name, but this is not what we expect from a reputed brand like Cafe Coffee Day. Where are the standards?

Worse, they didn’t provide a bill until we questioned it. The same staff member punched the bill late only after being asked.

As someone who runs Cafeteria's, I know exactly what this is — intentional delay in billing, adding extra items, and overcharging customers.

After making me wait for nearly 30 minutes, she came back and admitted: “Sorry sir, extra items were billed,” and returned the extra amount to my PhonePe. This is the second time I’ve faced such an issue at Cafe Coffee Day.

@CafeCoffeeDay @CCDIndia @MalavikaHegde — your staff is damaging your brand reputation. Take action before customer trust is lost completely.

"Malavika Hegde, the CEO of Cafe Coffee Day, needs to take immediate action on this kind of unethical behavior."

#StaffScam #Overbilling #CCDComplaint #UnethicalBilling #CustomerCheating #CCDIndia #CafeCoffeeDay #UnprofessionalStaff #BillingFraud...

This guy named Mr Praveen at 7pm on duty proved to be very rude, impolite not at ALL customer friendly ..but different...when ordered room temp. water he says" I gave normal is it cold???!!..ok??!! " Ill get another ..and then he changes!!!???.Have ordered croissant which were served after heating till they were dark brown and burnt..says that is how his 3 yrs experience from NOVOTEL brought him to coffeeday...??!!!!

Pathetic..to see such a steward first time in my so long decade visits to coffeeday across India, Hyderabad or anywhere so far..

I feel sorry for all the guests visiting SR nagar..outlet..

Earlier there used go be one Mr. Vamsi pretty cool.warm..courteous..good service..after him as well another one good..but...

Worst experience, they do not even have CCD carry bag.

Cafe coffee day has some brand image - these guys are damaging that - I felt I visited some road side local shop without any infrastructure.

They even asked me to carry cake that I ordered without any bag or box in hand - I really thought are these out of there mind.

Doesnt know how to communicate - no minimum respect...