One Step Restaurant — Restaurant in Jharkhand

As a first-time customer, I was utterly dismayed by the appalling behavior I experienced at "One step restaurant ". Despite having made an advance booking, I was met with unprofessionalism and disrespect from one of the restaurant representatives when I attempted to cancel for personal reasons. This individual felt it appropriate to make intrusive comments about my personal life, displaying a complete lack of empathy and professionalism.

Adding insult to injury, "One step restaurant" not only failed to provide a basic level of customer service but also neglected to mention in their terms and conditions that advance payments are non-refundable. Despite their failure to honor our booking, they refused to refund our advance payment. This lack of transparency and refusal to provide a refund is simply unacceptable.

It is deeply disappointing to encounter such behavior from a restaurant that should prioritize customer satisfaction and basic courtesy. As a first-time patron, I expected to be treated with respect and understanding, yet I was met with disdain and insensitivity.

I strongly advise anyone considering dining at "One step restaurant" to reconsider their choice. The complete disregard for customer respect and satisfaction displayed by their staff, coupled with their failure to refund advance payments as per their undisclosed policy, is unacceptable. Without a drastic improvement in their standards of professionalism, customer service, and transparency regarding refund policies, I cannot in good conscience recommend "One step Restaurant" to anyone. I have screenshot as proof of him not mentioning anything about the non refundable money and rushed me into making advance payment which later he clearely said and i qutos" nai denge apko Jo karna hai karlo " And made comments like " ap apna emotional...

My girlfriend recently had a deeply upsetting experience with one step restaurant. After making an advance payment for a reservation, she had to cancel due to personal reasons. However, instead of understanding her situation, she was met with disrespect and hostility from one of the restaurant representatives when she requested a refund.

The representative not only failed to provide basic customer service but also made my girlfriend feel belittled and humiliated for simply asking for what she was rightfully owed. This kind of treatment is completely unacceptable and reflects poorly on the professionalism and integrity of one step restaurant.

It is deeply disappointing to see a restaurant prioritize profit over customer satisfaction and basic decency. No one should be made to feel disrespected or ashamed for simply exercising their right to cancel a reservation, especially due to personal reasons.

I strongly urge One step restaurant to reevaluate their customer service policies and ensure that all their representatives treat patrons with the respect and empathy they deserve. Until there is a tangible improvement in their treatment of customers, particularly in refund processes, I cannot in good conscience recommended one step...

Recently tried One step's Non veg combo menu, worth ₹799/- only. I was pretty amazed by the quantity they served. Few things worth mentioning are :- Taste - The hyderabadi biryani, was truly delicious in taste. The chicken was juicy enough. On a good note, it had half an egg too 😄! While I also loved the tikkas they served ; but the marination made it quite similar in taste. They provided two dips - tomato & mint one. I loved the tomato dip a bit more. The best part was the drink being served! 2 bottles in this combo pack! Amazing na 🤩

Packaging - okay, something out of this review ( order food home, your mom will be more happy with the dibbas😂lol) Packaging was spillproof, everything was properly packed. Plastic spoons & forks were also given, with refreshments.

Value for money - 5/5 for this! 2 packs of biryani - chicken lollipop - chicken tikka - fish tikka - kebab - raita - two dips - and two aam panna bottles! 🤩for just 799/- ! It was more than enough for two people

Do try and let me know! I'm sure you won't regret, neither value for money nor...