Cuppa Redefined - Mysore's Neighbourhood Cafe & Restaurant — Restaurant in Karnataka

I recently visited Cuppa Redefined at the Mall of Mysore, and unfortunately, it’s safe to say I won’t be returning.

Let’s start with the positives — because yes, there were a few. The atmosphere was beautiful and thoughtfully designed. The space feels fresh, clean, and cozy, with lots of attention given to lighting and seating. It’s the kind of place that makes you want to sit down and stay for a while. But sadly, that’s where the good things stop.

Now, the food was a mixed bag. My daughter ordered the pasta, and I’ll give credit where it’s due — it was excellent, a solid 10/10. Creamy, flavorful, and cooked just right. But the moment we tasted the burger, everything went downhill. It was soggy, poorly presented, and frankly, unacceptable. A burger should never taste like it’s been sitting in a box too long. This one was limp and lifeless. Just based on that one dish, I wouldn't recommend this place to anyone. It honestly soured the entire experience.

I also tried the Vietnamese iced coffee, which was just okay. It tasted more like a basic iced latte and didn’t have the bold, deep flavor Vietnamese coffee is known for. It also lacked enough ice, which made it lukewarm halfway through.

Now let’s talk about the menu — a real headache. Instead of a physical menu or a simple digital version, they’ve opted for a clunky web browser format that is awkward to scroll through. It’s not user-friendly, and it feels like an afterthought rather than something designed with the customer in mind.

The service was another major disappointment. For most of our time there, we felt unattended to. Our server was barely around, and when we did need assistance, there was no one in sight. It felt like we were just left to figure everything out ourselves.

All in all, while the place may look appealing at first glance, the experience just doesn’t live up to the promise. A restaurant needs more than nice furniture and lights to succeed — attentive service, consistent food quality, and a better ordering system matter so much more.

We left feeling let down, especially because we had high hopes when we walked in. Sadly, this one was all style and not enough substance. Not worth a...

After being lured by the glowing reviews of this place, I ventured out on a crisp Monday morning, excited to indulge in a highly-anticipated breakfast. I had even pre-booked a table through Zomato, confident that everything was set for a perfect start to my day. But oh, how wrong I was!

The moment I stepped in, the waiter greeted us not with a smile but with the shocking news—they weren’t open. Not open? We pointed out the pre-booking, and after a reluctant exchange, they begrudgingly let us in. Little did I know, this was only the beginning of a breakfast tragedy.

We placed our order, hopeful that the situation would improve. But no—half an hour later, the waiter dropped another bombshell: they wouldn’t be able to serve us. Excuse me?! If that was the case, why not inform us upfront? Why let us linger?

After some intense coaxing they caved in and served us some items—eggs, bacon, and coffee. I must admit, these were stellar, as if to mock my growing irritation with their brilliance. But just when I thought things might turn around, they pulled the rug again—no French toast!

This fiasco could have been avoided entirely if they had simply communicated better. I urge Google, Zomato, and the restaurant to immediately revise their breakfast timings to brunch so no one else has to endure this chaotic ordeal. A great meal should never come at the cost of...

The place was empty when we went in. It was also the day of Varamahalaxmi, and I think they were grossly understaffed. The servers were painfully absent, and I reckon they had some temps in place as the people who were serving us were not wearing the Cuppa uniform. They also did not know much of the menu, and we had to go back and forth on basic things like setting a table with cutlery, bringing in water glasses and water, etc.

We ordered quite a number of brunch items. The food was OKAY, not worth going back to. The eggs Benedict took 35 minutes to be prepared, and I realised after I got it that it may be as they kept messing it up. The Benedict eggs were overcooked, but I had waited 45 minutes by that time and didn't want to wait more. I just ate as much as I could. The pancakes were very dry, and no amount of butter or syrup would revive that thing. I seriously believe it may have been due to staff issues, and I hope to go back and give them one more try to see if there is any change. So maybe somewhere in the future, you may see an updated review if they manage to...