Bektash Kakkanad — Restaurant in Kerala

I had a very bad experience at this restaurant during my todays visit. This used to be one of my regular places about 6 months back, but things have changed completely.

Food Quality: The food did not taste good at all compared to how it used to be earlier. It has lost its quality and flavor. Even the drinking water was not good – it had a strong chlorine taste which made it undrinkable.

Service: The service was extremely slow and unorganized. We ordered a dish, but it never came even after waiting for a long time. Finally, we had to cancel the order, which was very disappointing.

Reward Points Issue: Over a year of visiting this restaurant, we had collected around 12,000 reward points. Since we didn’t visit for the past 6 months, we recently checked our balance only to be told that all points had expired. They said points expire every 3 months if we don’t visit, but this was never informed to us earlier. At the very least, the restaurant could have sent a call, SMS, or email to notify us before expiry. Because of this poor communication, our entire year’s points have gone to waste, and it feels very unfair.

Washroom Hygiene: There were no tissue papers available in the washroom. When we asked, the staff said the tissue paper machine was defective. For a restaurant of this level, not arranging a simple alternative is unacceptable. Tissue papers are basic hygiene essentials and should always be available.

Staff Behavior: Earlier, the staff here used to be very friendly and attentive, which made visits enjoyable. But now, the staff are neither attentive nor friendly, and they seem to carry an unhelpful attitude. This was very disappointing compared to the good service we were used to before.

Overall, this experience was highly disappointing in terms of food, service, hygiene, staff behavior, and customer care. The restaurant has really gone down in quality...

Regarding my recent visit to Kakkanad Bektash. While I have previously enjoyed both the food and the service at your establishment, I regret to inform you that my recent experience was disappointing for several reasons.

Food Quality: The quality of the food has noticeably declined. The taste and preparation were not up to the standard I have come to expect from your restaurant. I would appreciate it if you could look into improving this aspect, as it has significantly impacted my dining experience.

Drinking Water: There was an unpleasant chlorine taste in the drinking water, which made it difficult to enjoy. Ensuring that the water served is of a high quality is essential, as it greatly affects the overall dining experience.

Lack of Tissue Paper in the Wash Area: I also noticed that there were no tissue papers available in the wash area. When I requested tissue paper from the counter, I was informed that they were defective and unavailable. Unfortunately, no alternative was offered, which I found quite inconvenient.

Staff Behavior: In addition to the above, I noticed a decline in staff behavior. The service, which was once friendly and attentive, seemed less accommodating during my visit. A more positive and customer-oriented approach would go a long way in improving the overall experience.

While I understand that occasional issues may arise, I hope that you will take this feedback into consideration. If improvements are made to the food quality, staff behavior, and attention to small details like the availability of tissues and water quality, I am confident that your establishment can return to the high standards...

After reading good reviews, we planned to have dinner. It came as a surprise that the situation was completely reversed. Be aware that ordering takes over 35 minutes or more, so please don't arrive hungry. The service was worthless due to its horrible, slow, and pathetic quality.

The staff was preoccupied with watching the IPL and fretting about real-time cricket updates, scores, teams, and so on instead of serving customers' orders. While replicating the concept of Premium Restaurant may be easier, it doesn't match the level and quality of service they offer, which was completely absent at this location.

The food was extremely average; it was a very disappointing experience. Although the cozy and ambience are excellent, the food is not as good as it should be. Mandi Rice can be described as an average dish. And it doesn't taste very good. Al Faham was ok but spicy.

If you're looking for a quiet dining experience, you won't get it here. The noise level is completely overwhelming. Nonetheless, they were anticipating positive reviews for rewards points and repeat customers for this disgraceful experience. Discounts and freebies are being used to deceive people into false ratings in different platforms that lack credibility. They are solely temporary and not long-term. You were asked to give your mobile phone numbers for this purpose.

Be truthful with the customers and show respect for their time and money. Providing high-quality food and exceptional service is key to achieving good ratings.

NB. If you don't solve the issue, copying and pasting readymade response messages is...