Pizza Hut | Vyttila, Kochi — Restaurant in Kerala

Okay, So, I've been a pizza hut customer for a long time, and this is the first time I'm putting in a negative review following a really poor experience mainly due to the person in charge there. I'll just summarize first. The attitude of the head staff or whoever she was, if she is to interact with customers, she's got to be more professional or attentive or be less grumpy. (I find that she has a lot of negative reviews in Google.)

So, I Ordered pizza online which I planned to go and collect myself, payment was set to gpay, and as usual, their gpay account requested for money, which I paid immediately. But theIr system did not read any of those, no pizza order, no payment confirmation, nothing. So I got to pizza hut, thinking my order was ready, but as it happened, it wasn't. I told my problem to this particular staff, and she couldn't care less.

Thanks to gpay, I showed her that pizza hut had requested money to which I later made the payment. If this wasn't there, this woman would have denied the order, which she initially did a couple of times,

I was later connected to the Customer care, after which they promptly refunded the amount.

Once that was over, I made a live order at the hotel. And once the order was ready, she wouldn't notify us, and we waited for the pizza for around 40 mins while it had already been prepared 20 mins earlier.

The pizza was the worst I Ever had a from a pizza hut. Just a personal experience, maybe might not be the case for everyone. But I find there are a lot of negative reviews for this branch ,and that particular...

Horrible service. Order no 11539435 made on 4th dec through Pizzahut app specifically for home delivery. More than 45mins and well after receiving the sms mentioning pizza dispatched, I got a call from someone who claimed to be from Pizzahut Vyttila store asking me to go and collect the pizza cos there's no one to deliver it. He claimed that pizza is being made. Immediately told him to cancel the order since I had initiated order for home delivery and not take away..immediately called Pizzahut central hotline and informed the same too specifically mentioning that I had already got sms informing pizza dispatch and that I requested cancelation since the item is now being offered as take away order. I was promised a refund by the central hotline. And was told the refund will be credited in my bank account in 7 working days. However, despite following up multiple times, it seems Pizzahut has eaten up my pizza and my money. Attaching pics proving my order confirmation and calls made to central hotline to resolve the matter. Today is 22 Dec and still no resolution to the matter. Definitely not the way to...

Food was OK, Pathetic service from the Vyttila store. With Family we gone to this place on 07-07-2024 evening. We ordered food with we requested water bottle also. They said they don't sell water bottle there, only coca-cola items available which we don't take. After requesting they give some water in disposable glass. after reordering some more food we again requested for water. I visited with my kids who really feel thirsty. Even we requested they didn't provide further water. We left the place and near by shop only we bought water. Is that compulsory to drink only Coca-Cola with this pizza? Even we can pay why this people don't sell water bottle? When kids are thirsty even requested also why they did not give sufficient water? So i request whoever going there please carry water if u don't take coca cola or try for another better location who has some customer support. More over the AC was very poor to site inside and enjoy the food!!! For authenticity my bill no: P...