McDonald's — Restaurant in Kolkata

Visited this outlet yesterday, and oh boy.

First, they informed us that they wouldn't be accepting orders at the counter and directed us to a self ordering kiosk. After going through the ordeal of ordering our dinner through a ridiculous menu, we paid for the order, but a bill was not produced from the machine since it had run out of paper. We tried to call one of the staff, but they paid no heed.

We sat down at one of the seats, and awaited out order. 30 mins go by and we have no clue. I reached out for help at the counter where they asked me to produce a bill. Startled, we had to repeat the incident that took place earlier. This is where the staff's utter incompetence showed itself.

They said, they can't find our order but can only check that a transaction was processed. Then the questions started to pour in. What was the order amount sir? What did you exactly order sir? Sir please tell us the exact order sir? Was the meal paired with this or that? Can we recreate the order from scratch for the nth amount of time sir?

Even though we had repeatedly informed them of everything to the best of our memories.

20 mins later, a manager I think stepped in to control the situation which was getting incredibly frustrating since it had been an hour that we had stepped inside and almost 45 mins since we paid for our meal.

Another 20 mins later, we were finally served. I don't have much to say about the food. It was impressively dull. Needless to say I'm never visiting a Mc Donald's again.

Speaking of the atmosphere, it's as dead as the brains of the staff working there. I hope they stop hiring retards for the managerial positions. And actually make an effort to provide a good experience to their customers.

Thank you for the...

McDonald's in Mani Square mall offers a mixed experience, with both positives and negatives in its ordering systems. The kiosk ordering system, while promising efficiency, can be complex and confusing for some customers, leading to frustration and delays in ordering.

The mobile app for ordering, unfortunately, falls short of expectations, being labeled as one of the worst in its category. Users encounter various issues, from glitches to difficulties in navigating the interface, making the ordering process more cumbersome than convenient.

Moreover, there's a disconnect between the display of complimentary desserts on meal orders at the counter and the inability to add them through either the kiosk or counter ordering. Customers are then directed to redeem these offers online, only to find out that they cannot be redeemed anywhere, leaving them disappointed and dissatisfied with the overall experience.

While McDonald's Kolkata provides a familiar menu and atmosphere, improvements in their ordering systems, both in-store and online, are crucial to enhancing customer satisfaction and streamlining the...

Had a harrowing experience while placing an order through the self-service kiosks. The staff at the billing counter insisted on going through the self-service kiosks only and refused to take the order at the counter. After going through the ordeal of placing an order, the money was debited from my account but no confirmation came out as receipt. That's when they acknowledged facing technical issues even with a few previous orders. The next step was to furnish infinite details to the another employee before I had to repay with cash for confirming the order. I had my 7-year-old kid with me and the time it took to finally get the order served made me regret the decision of coming to this outlet. I'm all for becoming tech-savvy and self-reliant. But when you know your systems are facing repeated issues, why can't you accomodate order requests over the counter. Another couple faced the same issue while my order was getting sorted. Not going to visit this outlet again and won't recommend it...