Serenity Cafe de' Bistro — Restaurant in Kolkata

I usually don't share feedback unless it's exceptional or horrible and honestly with a heavy heart I have to confess that it's one of the horrible places to visit and I would elaborate why.. Point 1. Service- A restaurant is usually known for its service and hospitality but this restaurant/ cafe has a terrible one. It was today that we visited there with our family..wondering to have a good time so, we have pre- booked our table by calling them and reached there at the given time. Trust me no one attended us.. we were lost and not sure where to sit however a waiter was serving a group right in front of us and did not have a basic courtesy of telling us where to sit down so, we reached out to him and finally got a seat.. yeyyy!!! The story doesn't end here...no one came to serve water which is basic, no one told us where the buffet is and we kept waiting for a while... when we lost all our patience we had to ask the person again and then got our plates.. There were 2 waiters who were dedicatedly serving our next table " The group" .. We asked for napkins and the waiter was still busy and after a while with an unhappy face he brought us some napkins.. "which is highly appreciated" So overall the service is ZERO!!! I wish I could rate it but the option isn't available

Point 2. Food - Welcome Drink -There was a mango sharbat which tasted like diluted maaza.. taste wise "Ok" For appetizers they had a soup which was really good 💯 Next there was chicken friend wantons which was crispy 💯 A fish item which was stale and chewy..tasted horrible Crispy baby corn which tasted soggy baby corn.. "okay"

In the main course they had- Chowmin, Fried rice, Veg something "not sure" and garlic chicken.. the items were just okay.. I would rate them 2/5 and appetizers 3/5

Desert- Vanilla ice cream with choco chips.. " we all know the taste"

That's it!!

Point 3. Ambience - The cafe is pretty small.. and a bit too compact.. which is okay.. The buffet area was just two small and barely accomodate 2 people at a time while taking their meal at the time..which is still manageable

So would rate it 2.5/5

My overall experience is pathetic and if you ask me whether to recommend this place or not....My answer is " Go at your own risk if you are ready to feel ignored and offended by the behaviour of the staff members and not so okay food"

Sorry for the long review but trust me ..I had to write this cause I learnt a lesson that we should never trust the food bloggers who create hype for these...

Dining at Serenity Cafe de' Bistro is an experience that transcends the elevates the senses to a realm of culinary delight and impeccable service. Nestled in the heart of the city, this hidden gem has mastered the art of creating an atmosphere that resonates with tranquility and culinary excellence. From the moment we step inside, we're greeted with an ambiance that's a perfect blend of elegance and comfort. The soft lighting, tasteful décor immediately set the tone for a relaxing dining experience. The attention to detail is evident in every corner, making it apparent that Serenity Cafe de' Bistro takes pride in creating a space that's both aesthetically pleasing and conducive to intimate conversations. The menu is a culinary journey that showcases a diverse range of dishes, each a masterpiece in its own right. From the appetizers to the desserts, each dish is crafted with precision and a creative touch that takes familiar flavours to new heights. The quality of the ingredients used is undeniably top-notch. Every bite bursts with freshness and flavours, a testament to the kitchen's commitment to sourcing the finest produce. The way the flavours and textures come together in each dish reflects a deep understanding of culinary techniques and a dedication to excellence. Serenity Cafe de' Bistro is a haven for food connoisseurs seeking a memorable dining experience. If you're in search of a gastronomic oasis where every detail is curated to perfection, look no further than Serenity...

As a customer, I had the absolute pleasure of visiting Serenity, and it was a delightful experience from start to finish. The moment I stepped into the restaurant, I was captivated by its charming boutique-themed ambiance. The soft lighting and tasteful decor created a serene atmosphere that immediately put me at ease.

What caught my attention even more was the incredible buffet offering ten mouthwatering items at just 299. It was an excellent deal, considering the high-quality food and the variety of dishes available. From the savory starters to the delectable desserts, every dish was thoughtfully prepared and presented with care.

The flavors were simply outstanding, and I couldn't resist going back for seconds. The chefs clearly put a lot of effort into ensuring that the food was not only delicious but also made with fresh ingredients. I was genuinely impressed with the exceptional food quality at such an affordable price.

The staff at Serenity were attentive and friendly, making the dining experience even more enjoyable. They were always ready to assist and made me feel welcome throughout my visit.

All in all, I highly recommend Serenity to anyone seeking a tranquil escape with fantastic food. It's a hidden gem that offers an incredible value for your money. If you're looking for a restaurant that combines delectable cuisine and a soothing ambience, Serenity is the place to be. I can't wait to visit again and indulge in their delightful offerings. Five stars...