Theobroma Bakery and Cake Shop - Wakad, Pune — Restaurant in Maharashtra

Worst experience ever. Simple basic things like adding the spoons to the parcel they are missing when u have ordered it by walking in to the store. I was suppose to have the Pastery in car for the kid and when I open it up there are no spoons in it. If I had to have it at my home only i would have done zomato or swiggy delivery but if someone is walking in the store and asking for the parcel, spoon is must and usual common sense which is missing who is working at the store. Apart from that after asking the store owner which of them is less sweet the answer is "all are sweet". Seriously then why the hell you have multiple items.. sell only Cake of one type only. You are not able to explain your product and provide foolish answers with don't care attitude towards customer. It's like if you want take it else leave the store. Worst attitude of the store owner or the person who is working there.. Lack of knowledge about your products Lack of common sense for not providing basic spoons Overall disgusting experience. Pls avoid Wakad branch for sure.. pathetic they are.

Change your...

Feedback for Mr. Sandesh Chavan

I would like to sincerely appreciate Mr. Sandesh Chavan for the outstanding service he provided during my recent visit to your store. My overall experience was excellent, thanks to his professionalism, warm approach, and attention to detail.

He not only ensured the store was well-maintained and impeccably clean but also served truly exceptional customer service. It's clear he takes pride in his work, and it genuinely made a difference.

@Theobroma Team – Employees like Sandesh are true assets to your brand. You need more people like him in your system. Keep up...

POOR SERVICE !!!!

They take orders via app and website but they don't deliver it and trap you in an uncertain situation. Because the store number and Theobroma India number is same and and they don't pick calls.

Please DON'T order from this outlet.

P.S. - My Order ID - 29541913 I have spoken to store manager named Abdul but the kind of conversation I had was not at all empathic. Seems you guys have your internal challenges. Please come into market of online ordering from your own platforms once you are well equipped with necessary resources to...