Ginger — Restaurant in Meghalaya

Disappointing hospitality experience at Ginger Restaurant, Hotel Polo Towers, Shillong: While the food at Ginger Restaurant was decent, my overall dining experience yesterday was completely marred by the poor hospitality and lack of basic manners from both the staff and fellow guests. I was dining with my family, seated at a table that had a long sofa on one end. During our meal, a young child, around 5-6 years old, from another table decided to walk across the sofa behind me — stepping over our personal belongings, including wallets and handbags. This happened not once, but twice, despite my obvious discomfort and the fact that I am 7 months pregnant. What was more upsetting was that the child’s mother seemed completely uninterested in correcting her child’s behaviour and was busy eating without a care in the world. The waitress, Gloria, who was serving us at the time, did nothing to address the issue. Instead, she allowed the child to cross again and even guided the child to walk across the sofa again behind me, as though this behaviour was perfectly acceptable. When I pointed out the issue, the waitress had the audacity to ask if we would like to change our seat — which I found absolutely ridiculous. Why should we have to change our seat just because a child was allowed to behave disrespectfully? To make matters worse, the child was running around, spilling food — including rice — on the sofa, where she was stepping, and not a single staff member said anything to stop her. It was as if the staff were more concerned with appeasing the guests with money (likely tourists) than maintaining a basic standard of etiquette and cleanliness. The mother didn’t even acknowledge her child’s disruptive behaviour, and the staff didn’t even attempt to intervene. It’s deeply disappointing to see such a lack of respect for the guests and no commitment to the fundamentals of hospitality in a supposedly 4-star hotel. The Polo Towers staff’s refusal to address this behaviour and the lack of proper intervention not only ruined my dining experience but also left a sour impression about the quality of service. I expected much better, especially from an establishment that presents itself as upscale. I hope Polo Towers reconsiders its approach to customer service, ensuring that the comfort and dignity of all guests — not just those with money —...

I visited Ginger on Easter as my expectations were really high from this place. Had ordered prawn noodles and chilly fish gravy. Listing my review below.

Food: It was served hot. It did taste good till I discovered plenty of oil on the plate. Meaning the meal was very very oily. Total was Rs. 1083 for two items. It was very disappointing.

Decor & Ambience : Pretty nice, I say.

Staff : They were polite and greeted us, as well.

Parking was provided by the hotel.

Please cook food in limited oil and serve fresh. I gave two stars for Staff and ambience of Ginger.

Not recommended. Needs...

I ordered Paneer Makhan Wala and Ghost Rogan josh from Ginger Polo Towers though Netfoodish. The delivery experience was quite good. Even the packaging was good but when it comes to the food i was simply very disappointed, as when we see the Paneer Makhan wala, i just felf i am eating MTR ready to eat Paneer Makhan wala and when it comes to Ghost Rogan Josh the amount of oil which was put there gave me a feeling that Ginger Polo Towers must be having oil wells. First and Last order from my side from Ginger Polo Towers. And the one star which i rated was not for the food but for...