Café Coffee Day — Restaurant in Mumbai

Café Coffee Day in Mumbai — A Detailed Review

Brand Reputation & Reach

Café Coffee Day is one of India’s most recognized café chains, frequently ranked among the country’s most trusted food-service brands—No. 2 in Brand Equity's list—reflecting strong brand loyalty and recall .

Ambience & Concept

CCD cafés are known for youthful, vibrant interiors—white-floored layouts, loud music, bright-colored sofas, and movie-poster decor. Their high-energy spaces cater to casual hangouts more than quiet work sessions .

Coffee & Beverage Quality

CCD offers a wide range of beverages—international brews (like Aztec and Ethiopian), rich cold drinks like the Devil’s Own and Caffe Frappe, vegan shakes, Jain-friendly options, and pastries—though food quality can be inconsistent .

From customer experiences:

A Reddit user said:

“mind-blowing experience… cappuccino in the Ethiopian roast…surprisingly beats ... Starbucks” .

Others were less impressed:

“burnt… Trash… consistently horrible” .

Food & Menu Consistency

Food items—sandwiches, pastries, pasta—can be hit or miss. Complaints include undercooked pasta or dry sandwiches, though CCD does offer thoughtful options like eggless and vegan-friendly snacks .

Cleanliness & Service

Opinions vary:

One review praised ambiance and staff but noted limited menu availability and cleanliness issues like dust on tables .

Another praised cold coffee and croissants, noting friendly service . Yet, some customers complained of rude staff, extra charges without disclosure, or unhygienic incidents .

Mumbai-Specific Outlet Feedback

Chembur (Zomato reviews):

Coffee: generally good.

Hygiene: a customer found hair in cup—unhygienic .

Malad West:

Complaints include stale sandwiches, burnt toast, missing items, and poor drink expectations .

Mulund West:

Overall positive rating (~4.1). Highlights: friendly staff, cozy atmosphere, and fresh offerings. Occasional menu unavailability noted .

Deonar:

Several glowing reviews praising service quality, ambient hangout vibe, and standout drinks like caramel frappe. Some negative notes on cramped seating and maintenance issues .

Summary Table

Aspect Highlights Concerns

Ambience Lively, youthful design; great for socializing Loud music not suited for quiet conversations Coffee & Beverages Broad menu; some praised CCD cappuccinos higher than big brands Others found coffee consistently over-roasted or mediocre Food Some vegan/eggless options; decent snacks @ select outlets Food quality inconsistent—dry or undercooked at times Service Friendly staff at some locations (e.g. Mulund, Deonar) Reports of rude behavior, surprise charges, and poor hygiene Cleanliness Varies significantly by outlet Dusty tables, hair in coffee, stale food reported Accessibility Widespread presence across Mumbai, excellent brand...

Used to be a good place to have coffee at but since a few months the service really seems to be hampered not because the staff doesn’t do their work but because there is barely any staff to take care of anything. I am a regular here as regular as almost everyday but I am getting more and more disappointed everyday with the way the management is expecting to have business and more customers but no one to service them.. like literally there is only 1 staff to handle the counter and make coffee and 1 cleaning staff who is cleaning toilets the cafe and washing dishes.. this is very bad service on part of the ccd management and is very sad that there is nothing being done about it.. due to lack of staff there the service is very slow tables and washrooms are dirty… on human grounds I cannot say anything to the staff because I can see they are already piled up with work but how is the management of ccd over looking this is very alarming. Sorry but being a regular here I am very disappointed with ccd management for the way this place is being managed and had to write this review. The stay are very welcoming even in such...

Most of the stuff is not available and that too not one day it's been more than a week to which I have noticed. Anything u tell them is not right or good in taste the manager will tell u that is how it's tasted . Even though tea is in the menu card whenever asked they never have it . Hot chocolate they never have. Smokey chicken sandwich is out of stock .and then they be after u to keep ordering . Order what ? When what ever u want is unavailable and then they'll say order what is available . It's like we have to pay them for what they want us to eat not what we want to eat. Idk but the haji ali CCD has always been this way . They do not even give us the bill for our order we have to...