PEETUK — Restaurant in Mumbai

My son today around 10.00 pm placed order for three mutton biriyani, delivered within reasonable time vide bill no. 68 for Rs. 784.35p dt 17/8/18 . We ( myself 66+ yrs, my wife & my son) Sat for dinner. We found two biriyanis rotten, except potato & egg. Immediately my son called PETUK for replacement of the two. Without accepting the complaint the person & another one from side were arguing. However around 12.00 am they sent five laccha parota & 2 chicken chap. While delivering, the delivery boy was wanting the return items first & taking smell he told these are not rotten and thereafter handed over the replaced food, his attitude was very bad. Around 12.15 am one call came from PETUK, Kandivali , caller told that biriyanis were not rotten. On asking their mail id, customer care no, his name. He told that he does not know those & pressing for his name, he replied RAJ KUMAR. What a customer service! Calling customer at 12.15 am. I am thinking to lodge complaint with BMC Commissioner Mr. Ajoy Mehta ( Sol. Attn : FOOD INSPECTOR) and also to file suit with DISTRICT CONSUMER DISPUTES REDRESSAL FORUM under COPRA'86 ( CONSUMER PROTECTION ACT) against PETUK, Thakur Village, Kandivali ( East). This has been unloaded in...

Ordered from Peetuk several times (being a Bengali, I crave for such foods). This review abd rating is based on my overall experience with the brand and their food.

What works for me is that they always deliver within the promised time. Since the dishes on their menu takes a lot of time to cook, they do not promise an unrealistic time frame of 30 mins or so, which is fair. The dishes on their menu is fairly exhaustive for a Bengali living outside Bengal :)

However, over time I noticed that the quality of the food has gone down a little. I am judging on the basis of two constant dishes that I have ordered - Chicken curry and Chicken Biryani. The curry has gotten oilier and less salty over the last two times I ordered. The quantity of chicken biriyani has gone down, but not the price.

I wish they would raise the...

It's a descent take away Bengali food joint. Various bengali foods and snacks are available. From Egg roll to chicken roll, mutton roll to fish fry and fish fingers. People who live bengali chicken and mutton they can try at this place. Don't worry veg meals are also available but not much variations are available....selected items. Egg chop, egg paratha and egg curry are also available. Unfortunately u can't eat rice or Biriyani no chair table are availablr there. You may eat rolls and fish fry etc. You have to buy and come back to your home main course. But quality has gone down but price has gone up!! Most important part if you are planning to visit for the first time please call them and get direction. Google map...