Been a Theobroma customer for about 2 years. Had pre ordered a red velvet cake for my son's birthday and must say the cake was just pathetic. Every person (about 7 of them) who had served themselves the cake had thrown it into the bin. Only thing which was worse than the cake was the service of Theobroma customer service. He was least bit bothered to hear me out and just kept saying it was a special order and he checked with the kitchen who validated that everything was fine about the cake. I had to politely tell the customer service agent when he was explaining that the cake is ment to be a bit sour because of the cheese and thats when i had to politely intervene and explained to him that I work in the hospitality industry from last 23 years and I think I know a bit about cakes. He asked me to send pictures of the cake and my question to it was and how will that help. He then said he will have the cake picked up from my house and have it lab checked. The cake got picked up last evening and nothing has been heard ever since. My point is that we are in a world where people make mistakes and accepting is...
Β Β Β Read moreThat was the central kitchen kind of factory which operate under brand of theobrama to caters the needs of there outlets which mushroom across the Mumbai. Very great place with a lots of positive vibes , a breeze in the surrounding and more important the aroma of freshly baked breads and cookies. I must consider the heaven for the sweet tooth or a person who fall in love with French pastries and finally thanks to Google which help me a lot to reach at that place without wasting a single minute on my way. It was delighted journey in...
Β Β Β Read moreLots of work in a small space catering to the needs of each store. They donot produce more than needed and ensure that their own stores return the 'to be expired' food within a day of expiry. The ingredients used and the rules followed are stringent and ensure quality along the entire value chain. I'll be very happy to eat their products...
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