Pizza Hut | Inorbit Mall, Vashi , Mumbai — Restaurant in Navi Mumbai

Went there on 17/06/18 As it was Eid. ...the mood was festive all around .We (me,my wife and my 8 yr old daughter)we're enjoying our selves in the mall. Evening we decided to go to pizza hut. First time I was going to the vashi branch As soon as I entered there were hardly any people in that place ....We saw some empty tables and proceeded to sit..but were stopped by the manager saying that section was closed. Ok we went and we sat on an uncleaned table as only half the place was open for public so sit Don't know why???? After waiting for 15 mins looking out at the waiters around trying to wave out to them.......saying excuse me plz ......all in vain as they merely turn there faces away. Finally a guy came to our table gave us the menu and said you think the order I'll come back I took him ok but we are waiting for 15 mins can you just us some water......even bottled would do He said yes and went. Then again the same long wait.......without water Are just give some glasses we'll pour out the water ourselves....... For another 15 mins just kept looking around someone would respond come to us ........The only place I have seen where if you day excuse me .....They hastily look the other way.........Well finally we decided to leave but I thought I'll inform the manager about it only to find out he is no different from his team.I told him "Thank you" for not catering to us .He just looked at me like a stone.l left in any case there was nothing much to say.Still DISAPPOINTED with the way we were treated........Forget pizzas ....you couldn't even serve us...

We had a very bad experience with the service at Pizza Hut in Inorbit Vashi. It was an unlimited pizza Friday. No one took our order for atleast 15 minutes after we sat. There were waiters free; one especially was fooling around with customers in 1 or 2 tables and not serving anyone else. Finally someone from the counter came and took our order of 2 unlimited pizzas. We had to wait for another 30 minutes atleast and no food was served. Then noticing that we were annoyed, one person came and enquired and then went to check on our order, after 10 more minutes, we finally got our first 2 pizzas for the unlimited pizza we ordered. In the time we waited for our first pizza, the other table next to us got served 2 pizzas twice in a gap of 10 minutes (The one which one waiter was fooling around with) Then again no one attended our table for a long time and the other table customers left. Finally 5 minutes before 11, the waiter finally comes to us and says, “we’re about to serve the last pizza, so I can bring you one of each of the 2 pizzas.” So this way they wasted our time and the gave us a limit on the so called unlimited pizza offer. There were only 2 pizzas to choose from and they were pretty basic ones which can be rated the least in taste. And we got to have only 1 of each. We could have instead just ordered some other pizza which would have tasted better and it would have costed the same instead of going for the unlimited...

We went to this pizza hut yesterday, i.e 24 th Feb Sunday. They had very few staff to cater to too many clients. There was one particular guy , I think his name was Shahid or shadab not sure, he was very active and started taking orders at the table. Served us very quickly etc.We took a meal for two. But somehow , before serving the dessert he asked us to pay urgently. We asked him to get the bill, but he asked us to first pay. However after the dessert , we asked him for bill and scan code. He gave us his no to make the payment. When we checked thru gpay it shows pizza hut Shahid something, and we got a doubt. We asked him for co scan code and bill. We then approached the cashier. He also said, our system is like this. U first pay on the no given , bill takes time to generate. We sensed something was wrong. We had to insist a lot for him to provide the bill, finally since we were adamant, he generated the bill. And then the scan code was different. It was on the pizza Hut gpay I guess finally. And we paid and took the bill. So it's clear that the staff is upto something. Or cheating clearly. So owner plz be aware. For more details u can connect me thru FB and I will give u all the details over the phone. Also can give u ideas on how u can stop this totally. Overall...