The Pavilion — Restaurant in New Delhi

I have been a regular at The Pavilion since last 15 years..My recent visit was on 14th March friday where I dined with my daughter who visited me from Australia almost after 5 years. She was very excited to dine at this restaurant. We came around 10:45 pm. She really wanted to enjoy some grilled prawns which have always been a part of the buffet and that was the only reason she came for. Before we opted for the buffet, we had a look around and my daughter had asked the chef at the live bbq counter if there were grilled prawns, only then she would dine. She very particularly requested that she would like a decent quantity. Chef ensured that they can do that. Upon hearing this, my daughter got really happy and she took the buffet and I opted for Al a carte.

Upon dining, a steward served her a plate with only 5 tiny prawns in it. She asked the server if they could get as previously requested. Server said sorry thats not possible . Our whole point of opting for buffet was she could enjoy prawns but it was a clear cut abrupt No which was disappointing as they could have told us that before we opted for the buffet that all they can do is 5 tiny prawns and that about it

Server wasnt very kind either. Rude and arrogant. There was a time when dining at ITC Maurya was premium and a beautiful experience. But this was the first step of disappointment.

15 mins down our dining experience, i could see napkins being getting folded on a table right infront of all the guests which wasnt a very pleasant sight. We could hear bang bang noises of cutlery being sorted by the staff, it was thrown so harshly that the noise was so bad and really got us upset. I understand it was around 11:15 pm but still the restaurant was open and this is the worst thing u can experience as a guest when u r paying 2000/- plus taxes for a buffet. My daughter was shocked to see the level to which the customer service had dropped down to.

She hardly enjoyed her meal because all she could hear was staff laughing, talking, thrashing cutleries etc. This feeling we had never experienced before ever ever at ITC hotels. My heart breaks to even write this

Upon sharing our experience with a staff member (may be manager) Shiv, he heard us and was empathetic. But other staff members were just not bothered.

Its high time you'll need to retrain your staff members to ensure your guests keep coming back otherwise sorry to say, you guys are just another restaurant going down the standards.

It breaks my heart that you are a part of ITC hotels and I am afraid I will ever choose...

Balle Balle your way to the most finger-licking Food festival - Punjabi Food Festival @itcmaurya

Warm your heart and pamper your palate with the richness and memorable flavours of authentic Punjabi dishes curated by Chef @suriyavikrant and his talented team.

We just took a culinary trip to Punjab from the comforts of Delhi. Right from the starters to the desserts, everything left us wanting for more.

Starting from the Chaats (dahi bhalla, papdi chaat and aloo matar tikki) at the live counter, the Veg platter (paneer tikka, seekh kebab and malai broccoli), Non Veg platter (chicken tikka, chicken seekh and fish) and soft Kulchas with Pindi chole made with Chef’s secret recipes and a blend of spices, the feast was a true culinary delight & an absolute winner! For mains we relished the Butter chicken, Dal makhani, Rara gosht, Palak paneer with assorted breads and Keema pulao. Each dish was an explosion of flavours! Do not miss the desserts. I ended up having a plate of each - Rasmalai, Gulab jamun and Phirni all by myself. A perfect end to a sumptuous meal.

The smiling staff and excellent service further complimented the lavish meal.

It was truly a feast for the senses! So if you want to enjoy the goodness of a hearty Punjabi meal that will make you burst with happiness, head to the Punjabi Food Festival at The Pavilion, @itc .

What : Punjabi Food Festival Where : The Pavilion, ITC Maurya Chanakyapuri When : 12th to 16th April (Wednesday - Sunday) | 7:30 PM to 11:30 PM Price : Dinner buffet per person INR 3450 + taxes with soft beverages INR 4950 + taxes with...

We went to celebrate our wedding anniversary, the hotel has this amazing vintage feel. Now Pavilion and Bukhara are two signature in house dining destinations ITC maurya offers, while Bukhara is ala carte, we headed to pavilion which is all buffet which starts at 7 pm. They offer restricted food options in both veg &non veg, while their desert section is quite good with shahi tukda and blueberry waffle being the best. Soups were good, breads were good, in main course veg we they serve dal fry, panner, Gobi aalu, some sort of spinach keema, that's all !! In non veg main course mutton biryani was good, fish was not good and chicken honey something was too hard. They also had bunch of salad and chat cornor which was ok. The fried rice was below standard in taste as well as quality. Noodles good... Overall I would recommend the hotel to revisit their buffet menu options plus quality. Incase you want to go for experience, please take your call, nevertheless we have better food options in buffet around. It's like 2300/- per...