Surguru Restaurant ஸற்குரு உணவகம் — Restaurant in Puducherry

Here's a scathing restaurant review focusing on the quality of service: "Appalling Service, Ruined Our Evening" "The service at this restaurant was absolutely horrendous. Our server was rude, inattentive, and seemed completely disinterested in our needs. We waited an excessive amount of time for our drinks, which arrived incorrect. The food arrived cold and overcooked, and when we politely brought it to the server's attention, they were dismissive and unhelpful. We felt completely ignored and undervalued as customers. This experience completely ruined our evening and left us feeling incredibly frustrated and disappointed. I would strongly advise anyone considering dining here to look elsewhere." Key elements of a bad review: Focus on service: This review specifically targets the poor service provided by the staff. Strong negative language: Uses harsh words like "horrendous," "rude," "disinterested," and "dismissive" to emphasize the negative experience. Specific examples: Provides concrete examples of poor service, such as incorrect drinks, cold food, and dismissive attitude. Impact on the diner: Highlights how the poor service negatively impacted the diner's overall experience, ruining their evening. Strong warning: Ends with a strong warning to potential customers to avoid the restaurant. Disclaimer: This is just an example and should not be used to maliciously target any specific business. Important Note: While constructive criticism can be helpful, it's important to be fair and honest in your reviews. Avoid personal attacks or...

I recently had a very good experience at Surguru, largely due to the excellent food and service.

I started my meal with the Mushroom Soup, which I found to be quite average—it was a simple soup with mushrooms, but lacked any memorable flavor. However, the Mushroom 65 was a fantastic starter. It was incredibly tasty and tangy, and I really enjoyed it.

For the main course, I tried two of their specialties. The Chilli Parota is a must-have; it's a special item at this restaurant with a great, distinctive flavor. The Paneer Masala Dosa was also a standout. It's a large dosa stuffed with a delicious paneer butter masala filling, and the portion was quite generous and filling.

While the service itself was excellent and the wait time for the food was minimal, I did notice that the ordered items arrived randomly rather than in a logical sequence like soup followed by starters and then the main course. This was a minor point, but it's worth noting.

Despite that small issue, the overall dining experience was very positive. The food was delicious, and the staff was attentive. I would definitely recommend Surguru and look forward to...

I dont even want to give a single star, the staff is very very very racist. The racist restuarant would be a better name. Here I'll tell you what happened. Me and my friends(while touring puducherry) had Been here, 1stly they didn't welcome us, they didn't give us the menu. We felt kinda weird but we asked the staff for one. He got it. And then when we wanted to order they didn't take the order and was just ignoring us. We waited patiently for 30 min. The people who came after us(native people) were served and some of them even finished. Later I asked one of the staff who wears white uniform to take the order. E said yes mam and just went away. I mean, write down the order man. So later we realised that yes these(tamilians, only some of them) people have history of not liking non tamilians. Common pondicherry is a tourist place. You have to welcome the tourist and show how your Heritage is. We had to go to the other hotel. I suggest you if your not a tamilian or doesn't support racism or negative regionalism Please dont go here. Learn some basic ethics and manners from...