Brownie Point — Restaurant in Pune

I am a frequent customer of this outlet next to Sacred Heart society. I just cannot think of any other cake shop when it comes to customised cakes.Their specialty in customised cakes which are perfect for any occasion, be it a birthday, an anniversary, or anything special. The staff at Brown Point Cake Shop were incredibly friendly and helpful, assisting me in designing a cake that was not only visually stunning but also catered to my specific taste preferences. This time the cake itself was a masterpiece, with so many real pink flowers and gypsies, moist sponge, and a perfectly balanced buttercream that wasn't overly sweet but delightfully indulgent. It's clear that they use only the highest quality ingredients, as the flavors were rich and the textures, sublime. What sets Brown Point Cake Shop apart is their commitment to excellence, not only in the taste of their cakes but in their presentation as well. The customized cake I ordered was a testament to their attention to detail, with every decoration meticulously placed and every color vibrant. After this delightful experience, I can confidently say that for anyone looking to indulge in a delicious, customized cake, Brown Point Cake Shop is the go-to destination. Their dedication to crafting delectable treats that cater to their customer's individual preferences is what truly makes them stand out. Also fyi I’m reviewing them online after experiencing their exceptional service more than 3 times and this was my 4th cake till now. It’s sure that there’s no other cake shop I’m gonna think of when it...

#negativereview This review goes to Brownie point .wherein I was promised a cake as shown in the pic and what I get . The price paid for this 5kg cake was 13,500/-.I asked them to share the picture before pickup and they promised me exact toppers . Spoke to owner also and she also promised the same. The cake was falling towards one side. And there were holes on the top. I informed them to pack the cake 15 mins before reaching there. As I was already getting late for the venue but there was so much of communication gap between employees. The girl sitting on reception was clueless abt cake. She said “cake to abhi ban raha hai “.other employee said they will check . When I said I already informed about it …they were clueless abt that. I had to wait there for at least 20 mins to get the cake and pack it properly. Tried to speak to the owner … she didn’t respond only. Totally unprofessional behavior. A Big NO TO BROWNIE POINT. An evening well spoilt

EDIT: In response to reply by owner There was no issue with the budget, I paid your people immediately whatever was finalized. As you mentioned in your message , I thanked your staff because I am also a baker ,so I understand the effort behind a cake. A piece of advice for you ,since you are a professional, learn to take criticism also and avoid use of adjectives for your customers. It will help...

I ordered a mixed fruit cake with a vanilla sponge for my mother's 60th birthday. The order was placed well in advance and on cutting the cake we see that it's a chocolate truffle cake. I had specifically mentioned the flavour of the cake as well and yet they did this. On asking for a refund because it ruined my mother's birthday, they tell me they can't and ask if they can send a mixed fruit cake which they'll pay for like they're doing me favour after ruining my mother's birthday! The service was extremely bad, the person I was speaking to was rude and really didn't understand the significance of the situation. She said something on the lines of "I'll send a mixed fruit cake now, you do whatever you want with it." Cakes play an important role in celebrating any occasion and when that goes wrong, it ruins the experience of the person or occasion being celebrated. So when you mess up the least you can do is give as a refund apart from saying sorry. What am I supposed to with an apology?! There's time, effort, and money that goes into planning things and it's disheartening to see that this place really doesn't care about that.

Terrible and very disappointed. Never ordering cake from them again. Great job on losing...