Pizza Hut | Kothrud, Pune — Restaurant in Pune

Rasika

I would give zero starts but as that option is not available i am giving 1 start to the Pizza hut. My order # 3997427. I did not get the order and when tracked the order it already said that it's delivered. Called call center 6 times. The call center guy (Kiran), did not even check the order and informed me that it will be delivered in 5 minutes and there's some issue with tracking system. Called call center again, same guy Kiran said he is not able to find the order and order was failed, i will get the money refund. He put me on hold and after 10 min, while m on the call, he received another call, when he realized that i am still on the call he just disconnected without saying anything. I called customer care again, Another guy received the call (Laxman) he also informed me that the order will be delivered in 10 min and i am still waiting for the order to come.

Is this the kind of service Pizza Hut is providing??? We are not getting pizza for free. If Pizza hut is not able to serve people properly, please display the same on the website. This is the worst experience. And you will surely loose the customers for the kind of service you are providing.

Also, train people in how to talk and how to find the order details as one person is able to find the order and the other one is not.

Pathetic...

Pizza Hut has always been one of my favorite places to satiate my pizza cravings. Right from thoroughly enjoying their dine-in experiences (times Before Corona ;-) ) to devouring their hot pizzas delivered fresh to the comforts of your home, Pizza Hut has never failed to make me happy.

They have recently launched an amazing, rather OMG, offer - "OMG! Buy 1, Get 1" on their Signature and Supreme line of pizzas. An offer so sweet, I had to order immediately.

Quickly spoke to their outlet closest to me and placed an order for their Country Feast, an eternal favorite at my place. Loaded with onions, green capsicum, mushrooms, tomatoes, sweet corn and oodles of cheese, every bite felt like a party in my mouth.

The offer is only valid if placed on their website, their app or walk-in and is applicable to takeaways...

I don't recommend that place to anyone who is pizza lover like me. When I first time visit here I found that they are not completing visited customers orders and not following as per order number then I ask her about order she replied sir we have an offer for you she explain me about her offer its cost approx Rs.680 and it include 2 pizzas, 1 cold drink and 1 water bottle. I just want 2 cheese pizzas so, when I refuse her order she told me you order will get after 30 minutes I waited there for 40 minutes then I ask her about my order then she replied sorry sir I miss to place your order what was that......see it was tooo much annoyed to me....management and staff are too annoyed and unhelpful here. guys don't visit here...