It takes years to make a brand and merely an incident to let it down.
It's the incident that happened in the most prestigious and renowned organisation, BBQ Barbeque Nations, Jalandhar. Before, highlighting the points of improvement, let me share the points that they must continue. The service team is wonderful. You feel cared and hospitable with them. The Birthday song is wonderful, it brings a different energy and enthusiasm within all the guests on their respective plates. Now the dark side of such colourfull and great place.
The food was not as per the standards. The crockery was smelling like hell! The plate warmer was not working well!
Asking for the MOD, they made you meet the captain. Captain carrying the plate and saying this is the smell of the detergent!! When asked, where is the MOD , He stated, "Woh weekly off pr hai" Like seriously...... Is this what we are paying for....... Finally after the wait of 15-20 minutes, the MOD appears God knows! From where and how?? Might be he stays within the building and he came!! He heard us! Thanks to a good thing that happened!!
With full hit and trail methods, he tried to retain the customer! He assured this shall never happen again.
But sorry guys! You ruined our day. We choose BBQ to celebrate a birthday of a very close family member. But we left from there empty handed!
From Celebrations to chaos From Cake to fake From clap to a slap
You let us down BBQ
Solution:
Kindly update your equipments and SOP as per brand policies. Please hire more staff members. Train your staff to not to take any...
Read moreWe recently visited Barbeque Nation in Jalandhar to experience their special Rajasthani festival menu. We were delighted to find a wide variety of vegetarian options to enjoy. In addition to the usual spread of grilled paneer, vegetables, and other vegetarian delights, we were treated to an array of authentic Rajasthani dishes. The Dal Bati Churma was a standout, with perfectly cooked bati served with flavorful dal and a sweet churma. The Gatte ki Sabzi, a curry made with gram flour dumplings, was also excellent, with a rich and creamy gravy. We were impressed by the variety and authenticity of the vegetarian Rajasthani dishes offered.
What truly elevated our dining experience was the exceptional service provided by Mr. Ram Kumar. From the moment we were seated, he was attentive and eager to ensure we had a memorable meal. He took the time to understand our preferences, recommending dishes and even offering suggestions for customizing our orders. He went above and beyond by personally instructing the chef to adjust the spice levels and ingredients in our snacks to perfectly match our tastes. His friendly demeanor and genuine desire to please made us feel like valued guests.
Overall, it was a fantastic dining experience. Barbeque Nation continues to impress with its delicious vegetarian options and excellent service, especially thanks to the attentiveness and care of...
Read moreBarbeque Nation in Model Town is the ultimate destination for anyone in Jalandhar who loves lively dining, unlimited fresh barbecue, and top-notch Indian cuisine—all in one meal! The concept is unbeatable: a grill right at your table, with an endless supply of succulent kebabs, tandoori treats, and international barbecue specials, all delivered piping hot by the attentive staff.
The live grill starters are a true highlight—paneer tikka, fish, prawns, chicken wings, and the signature Cajun potatoes are must-tries and always perfectly marinated. The main course buffet offers incredible variety, with flavorful Indian curries, fragrant biryanis, Chinese dishes, salads, and even continental options. Each dish is well-prepared, beautifully presented, and bursting with authentic flavor.
What really sets Barbeque Nation apart is their desserts section—fresh gulab jamun, phirni, cakes, ice creams, and the famous “kulfi station,” where you can customize your own frozen treat. The staff are courteous, quick, and keep the buffet replenished at all times, even when the restaurant is packed.
The spacious, colorful setting makes it great for family gatherings, birthday parties, and celebrations, with live music for extra fun. Pricing is very reasonable for such a banquet-style experience. Highly recommended for anyone wanting a memorable, tasty, and fun meal...
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