I recently dined at Beans n Brooks Cafe, and my experience left me deeply disappointed. The cafe itself had a charming ambiance, but the owner's behavior towards customers was unacceptable.
The issue arose when I was sitting in basement having food where no one else was sitting and watching cricket match. Due to some instant rise in volume due to some random commercial, owner came and instead of professionally asking me to lower the volume, the owner became confrontational and treated me with complete disrespect. Aside from the poor customer service, the food was also subpar. I ordered a simple tea and pasta, but both were below average in taste and presentation. It's evident that the focus of this establishment is not on the quality of the food or the satisfaction of the customers.
I believe that a restaurant's success is heavily dependent on its customer service and the quality of its offerings, both of which were sorely lacking at Beans n Brooks Cafe. I strongly advise potential diners to think twice before choosing this establishment, as it seems that customer comfort and satisfaction are not a priority...
Read moreI had a fantastic experience at Beans and Brooks Cafe! The ambience was simply delightful, offering a cozy and welcoming atmosphere that made me feel right at home.
The staff were incredibly friendly and attentive, ensuring that I had a wonderful visit. Their warm and professional service added to the overall positive experience.
And let's not forget about the owner, Shivam - what a nice guy! He took the time to chat with me and made sure everything was to my satisfaction. His genuine passion for the cafe and customer happiness truly shines through.
I'll definitely be returning to Beans and Brooks Cafe for more great moments and delicious treats. It's a must-visit spot for anyone seeking a charming ambiance, outstanding staff, and the pleasure of meeting the...
Read moreI love the fact that Beans and Brooks cafe use coffee by Bloom Coffee Roasters. I tried a Cafe Frappe, it was really good. They also bake their own bread.
Usually one can find such cafes in Chandigarh but it is rare to find one like this in Mohali, so i would highly recommend that you check it out!
It is also a pet-friendly cafe. We need more cafes like these in the tricity. They allow you to bring your pets here, however they do not have a separate menu for the pets. But you can always ask them for Dog Biscuits and Milk.
They have books inside the cafe. Always a good sign.
They have really good seating inside. Comfy sofas and couches.They also have this cool floating couch which is very chill to sit on....
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