KFC — Restaurant in Punjab

One of the worst experiences I’ve ever had at KFC, and certainly not what I expected from such a well-known brand. I will never visit this location again and strongly advise others to avoid it as well.

We specifically ordered non-spicy boneless chicken for the kids, but were instead given a very spicy version. When we requested a replacement, the staff member at the counter argued with us and insisted that we would need to pay again for a new order.

This was incredibly frustrating and made no sense, considering the original mistake was theirs. In the end, we left without eating anything—yet we still paid the full amount.

Extremely poor customer service and a completely unacceptable way to treat customers, especially families...

Disappointing Experience at KFC

I recently visited KFC and unfortunately had a very disappointing experience. The chicken I received was not only undercooked but also lacked flavor, which was surprising for a restaurant well-known for its fried chicken.

When I brought my concerns to the attention of the staff, they offered to replace my order. However, when I received the new meal, it was just as unappetizing as the first one. I was left feeling dissatisfied and frustrated.

Overall, I would not recommend this location based on my experience. I hope that they can address these issues in the future to provide better quality food...

Honestly, it's not even worth 1 star. Such a pathetic, unprofessional service. They took almost one hour and never told us that it’s going to take time. Staff should at least inform the customers if the order is going to take long. Then, there was no response if I asked to cancel my order and the guy (abhijot )who was working on the order gave our bucket that to another guy just to clear up there pilled up queues and then he told us to wait another 30 minutes for the same bucket . It was such a pathetic service i have never encountered, even in the cheapest restaurant i have...