Domino's Pizza | Medavakkam, Chennai — Restaurant in Tamil Nadu

I am the regular customer of Domino's. I faced very poor customer experience last time. The following things are concern Medavakkam branch manager. He promised me to give 6 packs of chilli for a medium pizza when I requested during the call he made for confirmation. If he cannot give he would have convey the same in call so that I will cancel my order during that call itsel but he promised to give. Then send the boy with just 2 packs of chilli for a medium pizza. The delivery boy. I respect every humans. But I never seen such kind of behaviour in my life with any of the service people. He behave very rude and careless. He said that he no need to bother for my needs and He was there with manger during the confirmation call. Then I asked chilly for money he said he have but he cannot give and he gave only 4packs of chilly for 2 medium pizza. Also He speaks without any respect. Domino's policy. I went in person to your branch. Your manger said that he cannot give chilli for money and also cannot give for free. How can Domino's force a customer to eat full medium pizza with 2 packs of chilli. Taste varies customer to customer. I am seeing this kind of behaviour in dining as well in my pervious experience. Your staff's always hesitate to give extra chilly.

This will be last order...

Visited this place for dinner with family. After the food order is placed they asked for carbonated beverages (which I normally don't prefer) and packed drinking water (which we normally carry) hence said no but to my surprise they are not offering drinking water to other customers and insist them to buy it. Running a food outlet they are suppose to provide water when I asked for the reason they arrogantly replied that it is not in their SoP. And also I found dough and pizzas were prepared with bare hands with no cloves when I checked it received the same reasoning as not in our SoP. Not sure how cleanliness and humanitarian and mandate offerings (water) are not in their SoP. And the final surprise is, the delivered all that I ordered and found that bill was not issued (checked by mail box aand sms as they normally send the link for billbut no luck) when I enquired they provided me the token which they issue after placing the order when I asked for itemised bill they said it will not be provided. Not sure how come they can run a food chain without even a bill copy (with gst no. And other stuffs). Horrible experience is all aspects and the lady who handles the counter has attitude...

Yesterday(6-Sep) ordered 8 regular pizzas & 2 garlic breads. While ordering it shows 30 mins for delivery. It was dispatched after 40mins & that delivery boy reached the spot after 15 mins for a distance of 700 metres. The online map shows it's raining outside which is something not visible to me near my house!!! The pizzas are close to cold and we manage to eat 6 bcos other 2 were completely cold by that time. I gave a 1 star rating. One guy(Jagan) called me and said it happened due to multiple booking. The funny part is, he mentioned they could have refunded 300 if it's not bulk booking which seems non sense to me as ideally they should give more focus for bulk booking. (If anyone needs free pizza order 1 regular pizza worth 300 & give 1 star you will get the money back). I politely said I already faced some quality issue with this medavakkam branch and asked for a call back from his superior which is still on the way like the delayed delivery as they do.Customer service is just a name sake for these guys. PLEASE AVOID THIS MEDAVAKKAM branch. They are making lot of money and loosing few customers is just...