Domino's Pizza | Sundarambal Naga,Chennai — Restaurant in Tamil Nadu

I am extremely disappointed with the recent delivery experience. To begin with, the entire order was delivered cold, which completely ruined the meal. What’s more frustrating is that I was charged for ketchup, but it was missing from the order. When I asked the delivery person, he casually mentioned that there was no stock available—yet the app still allowed me to add and pay for it. This feels misleading and unprofessional.

Adding to the frustration, the delivery was significantly delayed. While the actual delivery time was over 30 minutes, the app falsely displayed an ETA of just 21 minutes. Worse, it abruptly closed the live tracking map, making it impossible to monitor the delivery status accurately. This seems like a deliberate tactic to avoid accountability and bypass any time-based delivery guarantee the platform may offer.

Overall, this experience feels dishonest and poorly managed. The service not only lacked transparency but also failed to deliver basic expectations like warm food, accurate billing, and reliable tracking. It’s incredibly frustrating to feel misled by a service I trusted. I hope the company takes this feedback seriously and implements changes to ensure more honest and dependable service...

I hope this message finds you well. I am writing to formally express my dissatisfaction with my recent experience at the Domino's Pizza Sanatorium Branch.

During my visit, I encountered several issues that significantly impacted my dining experience. Firstly, the air conditioning system was not functioning properly, leading to an uncomfortably hot and stuffy atmosphere. As a result, I felt quite claustrophobic and unable to enjoy my meal. A comfortable environment is essential for customers who wish to dine in, especially during the summer months.

Additionally, I was disappointed with the level of service provided during my visit. It appeared that the staff was overwhelmed and unable to address customer needs effectively, which further added to my discomfort.

I urge you to take immediate action to improve the conditions at this location. Proper maintenance of the air conditioning system is essential, particularly with the upcoming summer days, to ensure a pleasant dining experience for your customers. Improvements in overall service quality are equally important in retaining customer loyalty.

I appreciate your attention to this matter and look forward to your prompt response regarding how you plan to address...

Couldn't rate low hence going with 1 star.. I'm ordering my pizza 2nd time in this same store within 1 month. Last time they delivered my order after 2 hours. The pizza was cold and was bizzare. And I left my concern as a feedback. But I didn't ask for any refund to show empathy. Now, today I ordered my pizza and ater 30 minutes when I called the store, they told it will take 1 hour 30 minutes more to get the pizza delivered. I told them my concern I faced last time and the guy who answered the call spoke very rudely and cut the call without even listening to me. Later, I again called them and got the order cancelled. I should have learnt on my first experience itself. It was my fault that I ordered here the second time. I love Domino's pizza. But I could not with stand such worst customer experience from such a big company. I won't be placing an online order any more...