Hotel New Mugals (Veg, Non-Veg) Restaurant — Restaurant in Tamil Nadu

I am so disheartened by my experience here that I'm writing this, while sitting here. We ordered parotta, butter naan, mutton chettinad, ginger chicken and all of them (except porotta) are worthy competents for being the worst dish. Mutton chettinad had decent flavours, but the mutton tasted bad. I felt like eating "karuvaadu" because of the texture. Ginger chicken is apparently a chicken gravy with lots of chunks of ginger. At some point, I had chunks of ginger thinking it was chicken.

The plates looked dirty. Maybe it wasn't dirty, but it's definitely unpleasant to watch. The service was also bad. We were served just porotta and we had to wait for five minutes for the gravy to arrive, and meanwhile the porotta became cold. Meanwhile we were served a gravy just for the sake of it, and it tasted bad too. The waiter could not 'wait' for a few seconds to take an order. He would just leave and come back after five minutes.

We were suggested this hotel, and we are very much dissatisfied with the...

The place is right in the middle of Town hall. I had a Mutton Biriyani & a chicken 65. The chicken was so good. Nice & dry with little or no trace of oil. The Biriyani was decent.

Pricing was moderate & a good value for money. The restaurant is normal looking in terms of style. What it lacks in looks is compensated by good tasty food with value for money as well.

The servings quite well proportional. We had 2 Parotta's, 1 Mutton Biryani & a Chicken 65. This felt very fulfilling...

Guys, I have been going to this hotel for past 5ish years. Man, things have changed a lot here. Food had always been great(chicken briyani is at par) but recent months, as I visit here. The service heart of the hotel is taken away. The management tend to be more towards the business side of the place than for service. Very poor management, they can't treat customers as in ration shops. Harsh behaviour around. MUGALS IS NOT LIKE BEFORE. BETTER VISIT THALASSERY...