Chulha Restobar — Restaurant in Thane

Extremely Disappointed with Service and Food Quality at Chulha Restobar – Not Recommended

Hi, I'm Khushbu Arora from KhushbuSaysItAll on Instagram. I generally share honest food experiences across platforms, and unfortunately, I had two very disappointing experiences with Chulha Restobar that I feel other customers deserve to know about.

Poor Food Quality in Delivery (14th January 2025):

I ordered Chicken Tikka for home delivery, and it was extremely poorly prepared — dry, tasteless, and almost inedible. It felt like it was made without any attention to basic cooking standards, let alone taste.

Terrible Dine-In Experience (18th May 2025 – Thane, Manpada branch):

I visited the restaurant with friends and we ordered Chicken Crispy as a starter.

The first serving was completely bland — only the outer coating had masala, and the chicken inside had no taste at all. Even the restaurant captain, Mr. Dilip, tasted it and agreed it wasn’t up to the mark.

He promised to replace it — and after waiting 45 minutes, the next serving arrived. The aroma was good, and the masala seemed fine, but shockingly, the chicken was undercooked. It was so raw and chewy that I genuinely couldn't swallow it.

I again called Mr. Dilip, clearly told him I did not want any complimentary items — I simply wanted a good meal, which sadly never came.

But the worst part was the billing experience:

They included the Chicken Crispy in the final bill, even though I clearly couldn’t eat it.

When I refused to pay for it, Mr. Dilip said they removed it — but instead, they removed the Chicken Manchow Soup (which I actually had and enjoyed), just because it was priced lower (₹220 vs ₹360).

After further argument, I had to go to the counter myself where the staff member removed the chicken crispy and added the soup back — something that should’ve taken 1 minute took 15 minutes of back-and-forth and unnecessary frustration.

Summary:

Food Quality: Highly inconsistent.

Service: Unprofessional and dismissive.

Billing Ethics: Manipulative and unclear.

The Only Positives:

Their Chicken Manchow Soup is excellent.

Murgh Musallam is also delicious — I had tried it on a past visit.

However, these few positives cannot outweigh the overall experience. I had high hopes for Chulha — it was actually on my "Loved to Visit" list among over 1000+ restaurants saved on my Google Maps. Sadly, as of 18 May 2025, 9 PM, I’ve removed it from my list and will not recommend it to anyone going forward.

If you're someone who values consistent food quality, honest service, and a respectful customer experience, I strongly urge you to consider other restaurants...

We were there at around 8:00 on a Sunday, Children's Day, we were already full so didn't order much here.

Ambience: the Ambience and decor is decent, however the place is in real need of maintenance, our seat cushions were torn with the inner foams visible.

Service: is not good we were 3 and asked for 2 fresh lime sodas divided into 3, however the waiter ignored to do that and gave only 2 glasses without splitting it into a third one. A small thing but has huge environmental impacts, plastic straws to go with the drinks. We ordered bruschetta, they served it with no oregano or chilli flakes and none of the service staff were attentive too. We waited more than a few minutes to be able to get both (oregano and chilli flakes).

Food: is ok, nothing out of the ordinary but not bad too. We liked the bruschetta more than the generic tasting cheese corn rolls (which were suggested by the waiter). Fresh lime soda was ok too.

Final thoughts: for the below average overall experience it is a bit pricey. Not to mention that nowadays most restaurants have switched to paper straws in a bid to curb their environmental impacts, I think you can safely skip this one to get a better experience at the same...

PATHETIC EXPERIENCE....Had dinner today on 6 th feb at CHULHA..sitting arrangements were decent..we reached there at 7.30 for an early dinner..ordered chicken tikka which was very good..juicy.soft cooked.and we ordered dahiwale kabab(veg) which were ok..we then ordered aloo gobi tandoor rotis for dinner along with butter dal fry..when the subzi was served it had a big strand of hair( a disgusting sight at meal)..it was replaced immed..the tandoor rotis were average and the dal fry wasnt flavourfull at all..when the remaining subzi in the bowl was served , some dirty water started dripping into the dinner plate(almost half a cup)from within the rim of the serving bowl that was leaking..the container had lot of dirty water trapped between the double coated steel layers as it was worn out. we left the place asap after paying 1800 + for( 2 beers plus roti subzi dal and2 starters..) of this pathetic quality...the manager did apologise but finally we couldnt have a good meal after all this chaeos and we were worried abt the health of my 6 yr old child as he too had the same unhygienic food..the serving staff...