Having patronized multiple KFC locations, including those in international markets, a comparative analysis of the dining experience reveals several areas requiring immediate attention. Foremost is the matter of hygiene. Despite multiple requests for table changes, none of the surfaces were adequately cleaned, and the seating areas also presented cleanliness concerns. Furthermore, the staff's performance warrants improvement. The observed behavior of staff members, including their apparent lack of engagement with the self-billing process and their focus on order entry, created an uncomfortable atmosphere. Inventory management also requires attention, as the absence of certain sauces was not communicated during the ordering process, despite the presence of alternative options. Additionally, the practice of soliciting customer reviews while patrons are actively consuming their meals is considered discourteous. Finally, the temperature of the food served was consistently lukewarm, detracting from the overall dining experience. These issues raise concerns about the operational standards and warrant immediate corrective action. It is hoped that improvements will be implemented to enhance the...
Read moreCame at 12 .35pm ,welcoming guy in entrance checked temp, and sprayed hand sanitizer,manager was training their staffs in cash area, manager was good ,and order given time 12.38 pm , order taken Id anusuya ,order taken by Mr.Raghu but some times he gets panic( following procedure was good in taking and repeating the order ) ,balance cash should be give in proper way and should visible for camera ,every one wearing gloves and mask . I received my package in 5 mins by marish , meal was hot , and place was hygienic including cash area ,tables ,floor ,pep machines etc ...meal was luscious, ,yummy .
Amount for mayo is 25 rs , in my package extra mayo was less and in burger also less might be 15 gm or less in tandoori zinger burger. Burger making person should have more energy to put one shot mayo from gun . Negative is I saw Zomato delivery boy who is wearing dirty shirt and sitting aside and hearing song .
workers are the king for their work place ,they should be neat and clean.
Totally great thumps up for this Trichy kfc team ,this restaurant is good than Ampa...
Read moreFood was good, but the order guy was not customer friendly. They turned off the menu tv because it was 8pm and its the closing time. So, asked us to say whatever the order was. So, I ordered from the menu from KFC website. After the complete order i said, the guy was like “we don’t have all these combos , you have to order from our menu, this combo is only available online. “ So, I asked for the menu which they had in the tv. The person said according to the rules by government we have to close the shop by 8pm. Ok, but i came before 8pm, and they have the shutters half down. Do I work in KFC? How will i know the menu. The order guy even doesn’t know the menu. Some 5 of us were there in the Q, all asked for the menu. Without menu how do you expect customer to order food? Then, manager came and then the menu tv was turned on. But, he was the one to turn it off in the...
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