EZHAM SUVAI THIRUVANAIKOIL — Restaurant in Trichy Corporation Limits

Somehow I got a feeling that this establishment is taking our preference for North Indian cuisine for granted and/or unjustifiably exploting it. Let me be more specific.

#1 the taste as well as look/texture and overall feel of the dishes have distinctly declined, to put it charitably. Aalu Gobi sabzi (priced at ₹189 ) just smells and tastes akin to roadside shops' barotta salna (I am NOT trying to run down road side shops nor simple barotta salna here..I am a great fan of these in a sense) ...nothing that makes you revel or evoking a wow feeling. Bhindy fry was absolutely flat and getting stuck between teeth owing to the vegetable used not being tender or fresh. In a small ordinary joint when the food does not rise up to your expectations you try to console yourself remembering the measly price tag it carries. But when you cough out a fat price per dish and over and above that you get so-so-kind of food, it gets on your nerves. #2. French fry...ah what a shame. There was nothing French about it. Not even fried properly...no salt or chat masala sprinkle or anything. Not even offered separately. This was served with tomato ketchup, mayonnaise etc. Again, this won't irritate you if given in a tea shop or a bakery, but not in a quality restaurant like 7ம் Suvai used to be. #3 Bang for the buck ? - your blood pressure shoots up at this. The pricing per se and pricing strategy make you wonder "what the heck...."

I am not too sure if I may ever choose this place again in future willingly for fine dining, ( or atleast untill I get to hear that they have...

I have been a loyal customer of "Ezhaam Suvai" restaurant for the past four years. However, a recent experience at the Thiruvanaikovil branch was deeply disappointing. As a customer, I was treated in a highly unprofessional and disrespectful manner.

There is a manager named Mr Ajay at that branch. Due to his unacceptable behaviour, I no longer wish to dine at this establishment. The language he used and the way he conducted himself were extremely inappropriate and offensive. His attitude was far from what one would expect from someone in a customer-facing role.

Previously, when Mr Vijayagopal was managing the branch, any issues raised were addressed promptly and professionally. In contrast, Mr Ajay’s behaviour gives the impression that he lacks even a basic level of education and professional training.

Such conduct is entirely unbecoming of a business that relies on customer satisfaction. Experiences like these erode the trust and goodwill that customers...

Was thoroughly disappointed with wait staff. From the moment I walked in, the atmosphere felt unwelcoming due to the extremely rude and impolite wait staff. It was as if they were bothered by our presence rather than eager to serve.

To make matters worse, I couldn't help but notice the lack of hygiene throughout the restaurant. The tables were sticky, and the menus looked like they hadn’t been cleaned in weeks. It’s disheartening to see such neglect in a place that should prioritize cleanliness and customer service.

Overall, my experience was far from enjoyable. I would not recommend this place to anyone looking for a pleasant dining experience. Save your time and money—there are plenty of other restaurants that value their customers and maintain proper...