Domino's Pizza | New Town 3, Kolkata — Restaurant in West Bengal

Dear All, I am regularly place order from online from Rosedel Domino's Pizza center. But today miss happened. I order pizza but payment is not done through online so i go for cash on delivery option. After half n hr guy came and delivered the product .I gave him Rs1000/- cash which was already mention in their app. But that guy told me i have not enough cash ,because today most of the delivery done by me is on cash. He told me to do online ,i tried in front of him but not transferred & declined. Then i give him Rs 1000/-. My bill value is of R777 & he had to return me Rs223.He told me i will give you Rs 250 if you have Rs 27 then please provide me. I gave him Rs30 & he give me Rs250.After that he went out. After 45min one call came from there side that you have not paid the amount, immediately you have to pay Rs 777.I told that guy i gave him Rs1000/- ,then i give him Rs30 due to shortages of change ,after that he gave me Rs 250.After long conversation i can't proof him & he emotionally doing his roll. If i will try then i never give that money to them, but for that guy who cheated me for his sake i give that money. But when he came to my house again he is smiling .I told him that why you are telling lie. I give you the money & you told me that today all delivery are in cash. He deny totally, when i told you sir. You are the only one who give money today .I was surprized totally. He smiling again. So its a request to all please do online payment on that basis you can give proof to them .Be ware of this domino's pizza counter of Rosedel who are starting cheating with costumers. I will never order from here. They are real cheater.

With...

After around 45 minutes we were allowed inside. After dining, my wife dropped an unused baby diaper in the dustbin. The same lady staff created such a scene in front of others, started yelling and moral policing us. She said only eatable trash is allowed in the bin as sometimes customers drop their valuable in the trash and staff has to remove for them. Absolutely nonsense!! That lady kept murmuring something (like uneducated villagers do) until we finally left. This shows how few unprofessional staff damages the image that Domino’s holds across India. Never again going to this Domino’s dine-in nor recommend anyone else to go there. Very embarrassing...

I recently had an extremely disappointing experience at your Downtown Domino's outlet.

We ordered a regular pizza priced at ₹129, but were charged an additional ₹35 pan bake charge without our consent.

We placed an order worth approximately ₹900, but the final bill was ₹1200, which included an extra pizza we never ordered.

When we pointed this out to the staff, they refused to correct the order or remove the unauthorized item.

This not only reflects poor customer service but also borders on unethical billing practices. I request a full explanation and a refund for the wrongly charged items.

Kindly investigate and take immediate...