Bakesmith, Pantai Indah Kapuk — Restaurant in Jakarta

OVERRATED!!!!

I was excited to have my husband's birthday cake made and created by this so-called excellent bakery. I was recommended by my good friend with a very good report of their bakery. I looked up their Instagram page and all the images shown were great and surely I know I didn't make a mistake choosing them.

I was WRONG!

I contacted them but then as a customer, they didnt respond until I had to re confirm with them TWICE on different day regarding my order. No thank you or appreciation from their side and after I picked up the cake, I was utterly disappointed.

The execution of the writing on the cake was totally amateur. The so called rustic decoration was poorly done, it felt like they ran out of their materials. The execution was very poor. It looks CHEAP!!!

The taste was decent but again as a birthday cake, the look of a birthday cake is what makes it perfect.

Secondly, the raspberry coulis packaging was UNACCEPTABLE!! During this pandemic, all what we need to be aware of is hygiene. However, they packed it in a plastic bag and I was appaled that they do not pay attention to their hygiene.

I threw it away since I dont want to risk getting sick over eating something that I dont even know the hygiene.

Im so disappointed with the...

Small cozy place in the corner, always full because the sitting capacity not big. Actually this place good for meet friends, chill & chit chat. Cakes are delicious, not expensive (started around IDR 35k per slice), I can say value for money. Not too heavy cakes so not too sinful hahaha.. My cake list will be : No 1 is Dark Cherry Black Forest. No 2 is Durian Cake (use real durian as filling). No 3 is Mocca Nouggats. No 4 is Watermellon Lychee Cake. And No 5 is Carrot Cake. I haven't try the donuts, maybe next time. Drinks, I love Chocolate Sea Salt as recommended by others. Roast Ice Tea & Sparkle Pear also good, not too sweet and Watermellon Mint very refreshing but the fresh mint not as strong as I imagine. Payment CASHLESS, can use debit card or online payment. Self service - order at counter - do payment - take your order when it's ready. Overall...

I ordered oreo cheesecake at this place for 2 years in a row per my son's request for his birthday. Unfortunately this time there has been a miscommunication between the kitchen and admin staff which resulted in my order being neglected. However, a big applause to the management team of Bakesmith, who not only acknowledged the mistake and offered a sincere apology, but also reacted swiftly to correct the mishap by refunding our money and providing us with a replacement cheesecake so my son would have a cake for his birthday celebration, while waiting for the ordered one to arrive. With delicious selection of cakes and this kind of great customer service, I truly hope your business will keep growing and...