Mandarin Chicken Rice — Restaurant in Jakarta

This restaurant located inside Siloam Hospital Kebon Jeruk, Building A at Main Lobby. Since my dad being hospitalize in ICCU which I need to standby whole day in hospital, I have my lunch here almost every day. I even repeated the menu sometime. The signature is Hainan Chicken Rice but honestly speaking the other menu is better. Batagor is delicious (I eat this 2times) and Siomay also ok. Nasi Liwet smell good a d the spicy salted anchovy taste different. Nasi Ayam Goreng Sambal Matah also good, chalanging for people who can't take spicy, but good. Nasi Ayam Taliwang is so so for me. Nasi Goreng is good also but I did'nt take picture because I take away. Overall this place quite delicious. Place always crowded at lunch or dinner time, since the only one restaurant here. Place quite spacious and clean, they also serve the food fast....

The service was very bad. The waitress was extremely arrogant and gave me a scornful look when serving me on saturday at 9 am. I was super nice. I ordered chicken porridge, and i could hear her yelling chaotically in the kitchen, looking for some leaves for the porridge - literally shouting in anger. Her expression when delivering the food was also very unfriendly. I said thank you, and she just walked away without responding. When my porridge finally arrive, guess what, there was only one small spoonful of chicken, the cakwe were huge and as hard as rocks. Completely inedible. The rest was just plain, tasteless porridge. Even during payment, there was not a single hint of friendliness from her. To the management reading this (if you care): please give job to someone who truly needs it. Clearly, she does not have the right attitude...

Saya sdh lama menjadi pelanggan Mandarin Chicken rice sejak di Jl Roa Malaka, kota. Dan juga sdh berkali kali makan Chiken Rice panggang di Mandarin Chicken Rice yg berada di Rumah Sakit Siloam Kebon Jeruk.

Hari ini jam kurang lebih jam 11:30 pagi saya pesan Nasi Hainan Ayam panggang lagi di Mandarin Chicken Rice yg berada di Siloam, dan ketika saya makan nasinya, saya sangat kecewa nasi hainannya tidak seperti biasa tapi lembek dan lengket seperti nasi tim, dan bahkan ada nasi tim yg teksture nya yang lebih kering dan keras. Saya telah komplain dan waitress sdh sampaikan kepada juru masaknya dan saya diberikan penjelasan bahwa nasi hainannya kebanyakan air masaknya dan yang ada ya itu (saya ditawarkan nasi putiih dan saya juga tidak mau krn saya ke Mandarin Chicken Rice mau makan nasi hainannya),saya juga tahu kalau nasi seperti itu pasti cara masaknya salah dan kebanyakan air.

Pertanyaan saya adalah mengapa sudah tahu adanya kesalahan masak nasinya mengapa masih dihidangkan kepada pelanggan yang memesan dan membayar, apakah Mandarin Chicken Rice sdh sedemikian turunnya standard quality dan quality kontrolnya, sehingga menghidangkan makanan yang tidak standard seperti seharusnya? Ini memberikan image yang sangat negatif kepada saya yang sdh beberapa kali makan di Mandarin Chicken Rice, dan ini memberikan kesan buruk bagi saya untuk apa akan saya berkunjung ke Mandarin Chicken Rice lagi?? Saya lampirkan foto...