The Cup Coffee Shop & Cafe — Restaurant in Kecamatan Abang

Worst customer service ever! I can't believe how they treated me and my boyfriend today.. When we came into the Cafe the staff were really friendly and everything was fine! We ordered two milkshakes which were delicious and two sandwiches. After the first bite I saw that my bread was moldy, so I told them and they felt sorry for it and offered me to bring a new one what I refused. We were really insecure about eating the second sandwich even if we couldn't see anything moldy so we decided not to eat it. We told them that we don't want to eat it but that we are willing to pay for the milkshakes. The waiter told us in a very rude way that we have to pay for the sandwich cause we already ate it (we had only about 3 bites of it so there was more than the half of it left). We tried to explain him that we didn't continue eating after we saw the mould and that we won't pay for the sandwiches, only for the milkshakes. He was soo upset about it and screamed at us that we only like to get free food, I couldn't believe how you can treat a customer like this, it was so unprofessional! I mean how can we know that the bread of the second sandwich wasn't rotten?! They might be stored next to each other. My boyfriend then just gave him money for the milkshakes (even a bit more than they actually cost) cause we didn't want to argue with him any longer, he told us again that we like free food and that we were mean people and we left the Café. This was such a bad experience and I hope their manager will read this review and they will change something about the customer service when it comes to deal with problems like...

Cute coffee shop with cool artwork on the walls. Coffee was good (by high Australian standards!) Unfortunately (for me) they only have cows milk - no almond or coconut milk that I'd been spoilt with in Ubud. Long black was pretty good though. They have variety of coffee, tea, drinks, cocktails, and main meals and desserts.

After my coffee I decided to stay and eat - I had Gado Gado (mixed local vegetables, with peanut sauce, rice, tempe, tofu, egg, crackers and rice) for 40k - It was good!

Sadly they dont offer water here for free which is uncommon in the area/ bali wide, so I had to pay for a drink.

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I write this review after finishing a delicious plate of incredibly fresh grilled mackerel and vegetables and enjoying the ever-entrancing view of Mt Agung at sunset. I’m pitying the unfortunate souls who are unaware of this wonderful little place, as for some reason I’m the only customer right now. I’ve eaten here a few times and never been disappointed- food is always fresh, simple and delicious. The staff in this family run business are lovely. They also do espresso coffee here but I haven’t tried it so can’t comment on the quality- the fresh juice is certainly good...