Sama Sama Yakiniku Japanese Restaurant Nusa Dua — Restaurant in Kuta Selatan

Me, my wife, and our 2 kids(9 y/o & 7 y/o) arrived at 20.15. we were told on the 2nd floor that if we want sushi all-you-can eat we should go down to the first floor(2nd floor is for yakiniku/grill only), and so we did. there were two other tables occupied besides us.... 5 people on the kitchen(4 wearing chef outfit), 1 guy in the bar for cocktail drink, two waitress, & 1 cashier. Our table were the only one ordering all-you-can eat(149rb++ for adults, & half price for our 7 y/o).

Foods come out very slow, our kids keep complaining of how little the foods are on the table. We ordered 10 Maguro sushi(2 piece per serving), 2 california roll(4 piece per serving), 2 miso soup, 2 chicken kariage, 1 gyoza, Tuna mayo maki(not coming out), & 4 drinks..... they all came out so VERY slow one by one and our last ordered batch finally done around 9, and so we did another order because we all still hungry.

So we asked another 4 chicken kariage(only two come out), 1 gyoza, 2 spicy tuna roll, 2 maguro avocado maki..... we waited until 9.15 with nothing on the table, so I asked the waitress... she said sorry... and we were told to wait again. We finally finish up eating around 9.40.

Trying to pay with Mandiri credit card for 20% discount, but the EDC can't connect. We were billed for 4 adults price & they can't change the price because it's already put on the system... at the end she said she'll return us 75rb in cash.

As for the food, all 10 Maguro sushi came out luke warm(doesn't feel fresh, lose our appetite immediately)... and craving for sushi was the main reason we came there. Other foods are okay, the 2nd serving for chicken kariage was very salty, probably just a mistake. The best they have is miso soup, pork gyoza, & spicy tuna roll.

Definitely not coming back, I did have a long talk to the waitress, cashier, & the 4 chefs. None of them can explain why the foods are slow. Heard one of the chef said to the waitress that they "were ordered" to wait until the food is done before they can make another batch. But seriously? How could chef watch what happen at the each table? and mind you there were only us there after 21.00pm, and they're definitely NOT paying attention & care if there's any food on the table. They'll only cook after you ask the waitress(I know because we practically sit in front of the kitchen, and I can see them wonder aimlessly). 425rb for almost 1.5hour sitting with only that much food? Bad excuses!...

This experiance was nothing more than tragic. The waitress pushed for a certain expensive menu selection multiple times even if we clearly illustrated that we wanted something else. They gave us the bill to pay midway while we were cooking the food, without accepting payment afterwards. Probably because they thought we were dumb tourist that could be easily fooled with false wagyu. This was about 1h before closing time, and they used the excuse that they were closing. We also ordered multiple dishes, thereof one of them was Wagyu beef and let me tell you the Wagyu beef was certaintly not Wagyu. It got stuck on the pan after 0.5s even used with excessive amount of oil. It was very chewy and tough as well as having zero flavors. They did not even give us a breif explanation of how to cook the meat in a proper way or how to use the pan at all. We confronted the waitress and she could not disagree with the fact that it was not real Wagyu, absolutely disgraceful. The overall quality of the food was below average to say the least. They were very stressed during the entire staying even if the restaurant was almost empty. Everything gave us a very sketchy vibe. When leaving the restaurant the waitress and staff laughed behind our backs.

Highly recommend everyone to stay away from...

Sama Sama Yakiniku is a fantastic Japanese restaurant that specializes in yakiniku, which is grilled meat served with a variety of dipping sauces. The food here is absolutely delicious, with high quality meats that are perfectly cooked to your preference. The menu also offers a variety of side dishes and drinks that complement the meat dishes perfectly.

One of the things that sets Sama Sama Yakiniku apart from other Japanese restaurants is its cozy and intimate atmosphere. The restaurant is beautifully decorated with a modern Japanese design, making it a perfect spot for a date or a night out with friends. The staff is also friendly and knowledgeable, offering great recommendations for those who are new to yakiniku.

The prices here are also reasonable, especially considering the high quality of the food. And if you're a fan of all-you-can-eat deals, Sama Sama Yakiniku offers a great option with a variety of different meats to choose from.

Overall, Sama Sama Yakiniku is a must-visit for anyone who loves Japanese food and wants to try some delicious yakiniku. With its cozy atmosphere, friendly staff, and fantastic food, you're sure to have a...