Ichiban Sushi Bintaro Xchange — Restaurant in Pondok Aren

This has got to be one of the worst service ever.

I have eaten in multiple Ichiban Sushi Chains and they've always been good or decent but this one was terrible. The long wait was unbearable, we ordered, 30 minutes in and... nothing, a few minutes later and our drinks was served but that was it. We waited another couple more minutes and it already had been AN HOUR since our food came. We ordered about 4-5 things on the menu excluding our drinks and after an hour and a few minutes only 2 of them came. I ordered one of the ramens in the menu and it was just sad, the egg was broken all over and the noodle stuck together the broth was luke warm it was depressing, the taste was like any average ramen, the long wait was not worth it. We eded up cancelling the rest of our orders that didn't come after 2...

Maaf deh, gerai ichiban yg disini service nya kurang menurut saya, gw dtg sendiri, diawal gada yang ngarahin cuman diliatin sama mas mas, gw yang inisiatif nanya dan direspon, nunggu makanannya lumayan lama ya sis, terus gatau kenapa meja sebelah dtg setelah gw tapi dapet makanannya lebih dulu, bayangin aja nunggu lama eh yg dapet makanan duluan meja sebelah, gak dibawain saus kaya meja sebelah, mau minta saus dll keburu gak mood, yg diakhir si paling epic, pas kekasir ditanya meja yg mana, nomor 10, trus oh oke, gw bayar make qris, keluarkan barcodenya, biasanya tuh kertas barcode di sobekin kan sama mba kasir buat kita scan, ini engga, dia main muterin tuh edc gak disobek tuh kertas, kertasnya meringkel kan, gw harus sobek sendiri? tangan gw yg kiri bawa jinjingan, yg kanan megang hape, agak repot ya sis, next time skip deh ichiban disini, rusak mood bgt, tau gitu gw makan ramen yg lain. Maaf ya sis, fyi kantor gw deket ichiban dan gw hampir tiap minggu makan disitu, jadi gw bisa ngerasain perbedaanya, sukses terus deh sis, tetep improve ya ❤ kalo makanan biasa aja kok...

Very slow. 40min to get one dish. Last one came out after one hour and the restaurant wasn't even busy. Ordered the salmon donburi. Salmon was one bite worth of food. And the rest white rice. Total ripoff. Ordered a sushi roll It was half broken, had to use...